About the Quality Assurance and Verification Division

Who we are

The Quality Assurance and Verification Division was established in 2015 to monitor and report on the quality and safety of health and social care services, by building on capacity of the organistation to respond to and learn from service user and service provider feedback, as well as risk and safety incident management. 

Strategic Priorities

The core strategic priorities for the Quality Assurance and Verification Division are as follows:

QAV Strategic Priorities

The aim of these priorities is to ensure that we as an organisation embrace the core health service values of Care, Compassion, Trust and Learning 

Role and function

The Division promotes, assures and encourages high quality and safety standards at all times, as well as carrying out interventions and improvements when deemed necessary.  The following list of functions form part of the Quality Assurance and Verification Division:

  • Risk Management 
  • Incident Management
  • Healthcare Audit
  • Protected Disclosures
  • Appeals Service
  • Complaints and Governance Learning Team
  • MERU (Medical Exposure Radiation Unit)

How to contact us

Mr. Patrick Lynch,
National Director,
Quality Assurance and Verification Division

HSE, Room 1.39, Dr. Steevens, Dublin 8, D08 W2A8

Mr. Gavin Maguire,
Assistant National Director - Head of Operations,
Quality Assurance and Verification Division
HSE, Room 1.49, Dr. Steevens, Dublin 8, D08 W2A8

Deirdre Warren
Quality Assurance and Verification Division,
HSE, Room 1.41, Dr. Steevens, Dublin 8, D08 W2A8 Tel: +353(0)1 6352619
Email: national.qav@hse.ie

 

Freedom of Information

The Freedom of Information Act 2014 gives each individual legal rights to access both personal and non- personal (corporate) records, to have personal records amended or deleted where the information is incorrect or misleading and the right to seek reasons for decisions that affect him/her.

Find out more about making a request under the Freedom of Information Act 2014.