QPS Incident Management
We develop and implement effective, person-centred incident management (IM) and open disclosure (OD) frameworks, policies, processes and procedures.
What we do
We support staff to practice safely, including identifying and reporting safety incidents and managing and improving patient safety in a positive learning culture.
We also inform the wider system on key areas of focus from analysis and facilitate the sharing of learning.
Here are some examples of our work:
Incident management
- Incident management
- Just Culture
- Human factors
- Patient Safety Together: learning, sharing and improving
National Incident Management System (NIMS)
- Incident reporting and forms
- Electronic Point of Occurrence Incident Reporting (ePOE)
- Data Quality Framework
- User experience, system improvements, engagement, access and control
Open disclosure
- Open disclosure
- Restorative practice
- Implementation of open disclosure related legislation in the HSE
Resources
NIMS Access Control Policy (PDF, 16 pages, 1MB)
Incident Management Framework and Guidance (PDF, 164 pages, 1.3MB)
Open disclosure policy (PDF, 47 pages, 0.8MB)
Just Culture guide (PDF, 1 page, 0.4MB)
Human factors guide (PDF, 102 pages, 4.2MB)
Patient Safety Together: learning, sharing and improving
QPS Talktime - slides and recordings from previous events
Contact
Lorraine Schwanberg, Assistant National Director
Loretta Jenkins, General Manager, Incident Management and NIMS
Angela Tysall, General Manager, Open Disclosure
Incident Management
Samantha Hughes - Incident Management
Margaret McGarry - Incident Management
Catherine Hogan - Patient Safety Together Lead
Noemi Palacios – Patient Safety Learning Coordinator
Mary King – Admin & Clerical Officer
Aisling Boland – Admin & Clerical Officer
NIMS
NIMS Project Manager
Tara Nolan – NIMS
Vanessa Dunne – NIMS Admin & Clerical Officer
Open Disclosure
Ellie Southgate - National Open Disclosure Manager
Catherine Hand - Trainer and Educator
Mary Friel - Trainer and Educator
Kelly McDyer - Trainer and Educator
Sandra Lehmann – Admin & Clerical Officer