Quality and Patient Safety

The HSE is committed to the provision of safe, high quality health services. Raising and maintaining the quality and safety of care requires sustained commitment to continuous improvement from everyone involved in the health and personal social care system.  The HSE has issued a Quality and Risk Standard that sets the criteria for implementation of an integrated quality, safety and risk management system across the HSE. The aim of the standard is to provide a common set of requirements that will apply across all service providers to ensure that health, personal and social services are both safe and of an acceptable quality.

The HSE Quality and Risk Management Standard and the associated Quality, Safety and Risk and Risk Framework enable the HSE to measure performance in quality and risk management against best practice standards including national standards issued by regulators and professional bodies. A consistent and structured approach to quality and risk management is essential to successfully managing   quality and safety at all levels and areas within the HSE.

The HSE faces a wide range of strategic, operational and financial risks, from both internal and external factors. Risk Management is the planned and systematic approach to identifying, evaluating and responding to these risks and providing assurances that responses are effective. The HSE has in place a comprehensive integrated risk management policy with related procedures and guidance and reporting and monitoring mechanisms. A detailed description of the HSE operational approach is given in the Integrated Risk Management Policy document, HSE Risk Management Process document, the Incident management documentation and the Risk and Incident Escalation Procedures. The Risk Register is a key tool for the management and communication of risk information in the organisation. Guidance on developing and populating the HSE risk register is also provided.    

A full listing of the current approved national Quality and Patient Safety documents with links to the full documents is provided below:

For further information on the Quality and Patient Safety Directorate click here