Communications

Who we are

The HSE Communications Division works with health service teams all over the country. Together we create communications programmes that support a healthier nation and build health services that are valued by everyone in Ireland.

We work with all HSE Divisions, and support the new Hospital Groups and Community Health Organisations, to deliver over 500 Communications projects annually.

Find out more about communications http://hse.ie/eng/about/who/communications/

Mission

Our vision is a healthier Ireland with a high quality health service valued by all.

Our mission is to build trust and confidence in the health service; inspiring better health and wellbeing for all.

All our work is underpinned by the HSE’s core goals and values: Care, Compassion, Trust and Learning.

Role and function

We work with all parts of the HSE to assist with:

  • Strategic planning
  • Website development and social media
  • Issues and media management
  • Patient, public and staff engagement
  • Marketing and behaviour change
  • Research and insight
  • Graphic design and print
  • Communications training

We deliver our work through four teams:

  • Client Services
  • Digital
  • News and Media
  • Programmes & Campaigns

All four teams are made up of highly skilled, industry-leading professionals. They work closely with communications colleagues in Hospital Groups and CHOs nationwide.

 

Our Programmes and Campaigns team deliver more than 12 large-scale health campaigns and over 400 small or medium-scale communications projects annually. The team’s award-winning and effective work is evidence based and developed hand-in-hand with HSE services; QUIT, BreastCheck, THINK Contraception and GP Visit Card for Children Under 6. All of the team’s work is aimed at making health services easier to use or helping people to lead healthier lives.

The Digital team supports health services to develop content and tools for HSE.ie and other online platforms. HSE.ie had over 10 million visitors last year and the digital team makes sure that visitors to the website can find the information they need about health services online. The team engages with people via social media on Facebook and Twitter pages for health services and on topics relating to health and wellbeing. News and queries about health services are dealt with by the team via @HSElive on Twitter and on the HSE Infoline, a lo-call number for health and social services information, open from 8am – 8pm Monday to Saturday on 1850 24 1850.

The News and Media team deals with news events happening daily in the health services. The team provides frontline media relations for the health service and responds to approximately 5,000 media queries each year. The team also co-ordinates the out of hours media service which is provided 7 days a week in response to the 24/7 news cycle. The team offers proactive and reactive media advice to management and staff in the HSE from events and launches to crisis management. The team also provides media training for HSE teams and offers a media monitoring and evaluation service.

The Client Service Team assigns a Client Director to work with each HSE Division as their Communications programme manager. The Client Director’s role is to be the expert communications professional for their Division; to help the Division’s health services get the most from their communications programmes. The Client Director co-ordinates the communications activity for the Division and delivers on their projects through the three teams described above.

How to contact us

National Director of Communications – Paul Connors

Tel: 01- 6352000

Email: paul.connors@hse.ie

 

Deputy National Director of Communications - Kirsten Connolly

Tel: 01- 6352000

Email: kirsten.connolly@hse.ie

Additional contact details are available here.

Freedom of Information

The Freedom of Information Act 2014 gives each individual legal rights to access both personal and non-personal (corporate) records, to have personal records amended or deleted where the information is incorrect or misleading and the right to seek reasons for decisions that affect him/her.

Find out more about making a request under the Freedom of information Act 2014.