About Us

The ICT Department provides information and communication technology services to the Hospital.

The department

• Is responsible for the day-to-day operational support of Hospital systems.
• Is responsible for the procurement of application software packages/ technology in line with authorised policy decisions.
• Implement and support these packages in conjunction with vendor personnel.
• Trains hospital users ensuring Hospital systems are used appropriately.

Services we offer

ICT Support:

• Manages and maintains the hardware and networking infrastructure in conjunction with approved third party support organisations;
• Operates a help desk on which users requests for assistance are tracked and processed.
• Provides day-to-day support with the routine running of the computer systems in the Hospital.
• Supports the hardware and software which is in use within the Hospital.

Computer Training:

• Provides training in basic Windows productivity tools.
• Provides training to the end user community on Isoft IPMS (Integrated Patient Management System).
• Provides training to the end user community in the hospital on various aspects of the software solutions which are implemented.

Administration:

• Maintains liaison communication with the user community within the Hospital.
• Manages the day-to-day organisation of the department – financial, communication, HR, inventory management, ICT hardware procurement etc.
• Negotiates support and procurement agreements with qualified independent vendors.

Contact Details

ICT Helpdesk Phone (To log or enquire about a call): 071 9120555 (speed dial 75555)

ICT Helpdesk E-mail (To log or enquire about a call): ICT.Helpdesk@hse.ie

Fax: 071 9174645

Postal Address:

The ICT Department,

Level 4,

Sligo General Hospital,

The Mall,

Sligo.

Rep of Ireland