National Business Support Unit - Non Statutory Provided Services

As part of a HSE wide initiative to improve governance arrangements for the funding of Non-Statutory Agencies, a national framework has been developed which will ensure a consistent approach.

This Framework seeks to provide a level of governance, which will link funding provided to a quantum of service, and provides for these services to be linked to quality standards, with continuous monitoring to ensure equity, efficiency and effective use of available resources.

A critical element of the Framework is the use of standard documentation to formalise the funding arrangements. This documentation is available for download under the following headings.

Section 38 Documentation

Section 38 documentation relates to the Agencies being provided with funding under Section 38 of the Health Act, 2004. This is limited to 25 non-acute agencies and 16 voluntary acute hospitals currently within the HSE Employment Control Framework.


Section 38 Service Arrangement (Revised Jan 2012)	This document is part 1 of a 2 part legal contract for Agencies funded under Section 38, this is standard for all arrangements.
Acute Services Section 38 Schedule (Revised Jan 2012)	This document is part 2 of a 2 part legal contract for Acute Services funded under Section 38, this provides a standard template for 10 schedules which will detail the individual specification of each arrangement.
Non-Acute /Community Section 38 Generic Schedule (Revised Jan 2012)	This document is part 2 of a 2 part legal contract for Non-Acute/Community Agencies funded under Section 38, this provides a standard template for 10 schedules which will detail the individual specification of each arrangement. More specific Care Group Schedules are available from local HSE contacts or the National Business Support Unit at (044) 9353290 or bsu.nonstatagencies@hse.ie.

Section 39 Documentation

Section 39 documentation relates to Non-Acute/Community Agencies being provided with funding under Section 39 of the Health Act, 2004. This relates to all agencies with the exception of the 41 agencies funded under Section 38. The Framework allows for a tiered approach to the level of governance and separate documentation is used for agencies in receipt of funding above/below €250,000.


Section 39 Service Arrangement(Revised Jan 2012)	This document is part 1 of a 2 part legal contract for Non-Acute/Community Agencies in receipt of funding above €250,000 funded under Section 39, this is standard for all arrangements.
Section 39 Generic Schedule (Revised Jan 2012)	This document is part 2 of a 2 part legal contract for Non-Acute/Community Agencies funded under Section 39, in receipt of funding above €250,000. This provides a standard template for 10 schedules which will detail the individual specification of each arrangement. More specific Care Group Schedules are available from local HSE contacts or the National Business Support Unit at (044) 9353290 or bsu.nonstatagencies@hse.ie.
Grant Aid Agreement (Revised Jan 2012)	This document is the legal contract for Non-Acute/Community Agencies funded under Section 39 in receipt of funding below the €250,000 threshold.

Section 10 Documentation

Section 10 documentation relates to the Non-Acute/Community Agencies being provided with funding under Section 10 of the Child Care Act, 1991. This Framework allows for a tiered approach to the level of governance and separate documentation is used for agencies in receipt of funding above/below €250,000.


Section 10 Child Care Act, 1991 Service Arrangement (Revised Jan 2012)	This document is part 1 of a 2 part legal contract for Non-Acute/Community Agencies in receipt of funding above €250,000 funded under Section 10 of the Child Care Act, 1991. This is standard for all such arrangements.
Section 10 Child Care Act, 1991 Children and Families Schedule (Revised Jan 2012)	This document is part 2 of a 2 part legal contract for Non-Acute/Community Agencies funded under Section 10, in receipt of funding above €250,000. This provides a standard template of 10 schedules which will detail the individual specification of each arrangement.
Grant Aid Agreement (Revised Jan 2012)	This document is the legal contract for Non-Acute/Community Agencies funded under Section 10 in receipt of funding below the €250,000 threshold.

National Lottery Documentation

Agencies funded under the National Lottery are required to sign a standard Grant Aid Agreement where funding is below the annual threshold of €250,000.


Grant Aid Agreement (Revised Jan 2012)	This document is the legal contract for agencies in receipt of National Lottery funding below the €250,000 threshold.
Letter of Undertaking - National Lottery Capital Funding	This document is a letter of Undertaking for agencies in receipt of National Lottery funding which is used for Capital purposes.

For-Profit Documentation

For-Profit documentation relates to For-Profit / Commercial agencies funded by the Health Service Executive for Health, Personal & Social services. Under the Framework a Service Arrangement should be used irrespective of funding.


For-Profit Service Arrangement	This document is part 1 of a 2 part legal contract for For-Profit/Commercial Agencies in receipt of funding from the Health Service Executive. This is standard for all arrangements.
For-Profit Generic Schedule	This document is part 2 of a 2 part legal contract for For-Profit/Commercial Agencies funded by the Health Service Executive. This provides a standard template for 10 schedules which will detail the individual specification of each arrangement. More specific Care Group Schedules are available from local HSE contacts or the National Business Support Unit at (044) 9353290 or bsu.nonstatagencies@hse.ie.

For-Profit Service Arrangement

This document is part 1 of a 2 part legal contract for For-Profit/Commercial Agencies in receipt of funding from the Health Service Executive. This is standard for all arrangements.

For-Profit Generic Schedule

This document is part 2 of a 2 part legal contract for For-Profit/Commercial Agencies funded by the Health Service Executive. This provides a standard template for 10 schedules which will detail the individual specification of each arrangement. More specific Care Group Schedules are available from local HSE contacts or the National Business Support Unit at (044) 9353290 or bsu.nonstatagencies@hse.ie.

Application and Negotiation Process

A standard application and negotiation control process exists within the HSE Governance Framework for Non-Statutory Agencies. This process is utilised in situations whereby the HSE decides to provide funding to a voluntary/non-statutory agency in relation to health and personal social services. Two relevant standard processes need to be worked through by HSE Managers depending on whether or not the funding to an organisation is above or below €50,000.

Documentation has been prepared to support these control processes including Flowcharts, Guides and accompanying Forms. These are available for download below.


Application Form for Funding	This is the standard HSE application form to be completed by all non-statutory organisations applying to the HSE for funding in relation to the delivery of health or personal social services.
Supplementary Supporting Information Form (SSI Form)	This is the standard HSE form to be completed by an organisation where the HSE has received an application form and requires additional information in order to make a decision on funding where the amount involved is over €50,000.
Supplementary Information Staffing Template	This is an Excel template used to capture detailed staffing information relevant to a proposed service.
Governance Self Evaluation Questionnaire	This questionnaire provides an overview of a broad range of governance issues relating to a proposed service and provides the organisation with a tool to assess the adequacy of it's governance structures and processes.

Complaints Documentation

Documentation has been prepared to support the Complaints process between the HSE and Non-Statutory Agencies. These are available for download below.


Complaints Procedure for Non-Statutory Agencies	This document outlines the procedure to be adhered to in relation to the Complaints process between the HSE and Non-Statutory Agencies. It includes a brief explanation on completion of the template used to return Complaint information (see immediately below)
Complaints Template for Non-Statutory Agencies	This excel document is the standard template used to return Complaint information as per above procedure.
Consumer Affairs Contacts	This document provides the contact details for all HSE Consumer Affairs personnel in each HSE Area.

Other Supporting Documentation

Various other supporting documentation such as Guides, Templates, Protocols and Forms are available for download. An explanation on each is provided below.


Frequently Asked Questions	This document provides answers to various questions asked in relation to all aspects of the HSE Governance Framework process.
Explanatory Guide to Service Arrangement(Revised Jan 2012)	This document provides a simple explanation of the various clauses within the Section 38/Section 39, Section 10 and Commercial "For-Profit" Arrangement document.
Explanatory Guide to Grant Aid Agreement	This document provides a simple explanation of the various clauses within the Grant Aid Agreement document.
Explanatory Guide to the Schedules (Revised Jan 2012)	This document provides a detailed explanation on how to complete each of the ten Schedules (i.e. Part 2 of the Section 38 /Section 39, Section 10 and Commercia "For-Profit"l Service Arrangement)
Comments Log	This log can be completed and returned to bsu.nonstatagencies@hse.ie should anyone wish to comment on any aspect of the Governance Framework.
Governance Self-Evaluation Questionnaire	This questionnaire provides an overview of a broad range of governance issues relating to a proposed service and provides the organisation with a tool to assess the adequacy of it's governance structures and processes.
Example of NEMU Staffing Template	This template is for use in Disability Arrangements in completing Schedule 9. It is suggested best practice for other Care Groups.
Supplementary Information Staffing Template	This is an Excel template used to capture detailed staffing information relevant to a proposed service.
Schedule 3 Template (Excel)Disability Agencies - National Standard Template 2012	This is a national standard template for use within the Disability sector. It is used to capture a data for service specification in all agencies funded by the Health Service Executive.
Schedule 3 Template (Excel) Children-Families Early Years Service Specification	This template is for use within the Children & Family Care Group for specification of information on Early Years Services.
Schedule 3 Template (Excel)- Basic All Care Groups (Excl. Disabilities)	This template is for use in all other Care Groups (Excl. Disabilities) where the activity information required for Schedule 3 would benefit from an excel format.
Schedule 3 Template (Excel) - Draft Older Persons Care Group	This template can be used by staff in the Older Persons Care Group. It contains the minimum acceptable data set. Training on this template is advisable prior to use and is available through the National Business Support Unit. This template due to its size is available from patriciam.mccormack@hse.ie).
Schedule 3 Template (Excel) - Resource Allocation Model Generic	This template may be used where a detailed costing to a service unit is required. It requires the input of Whole Time Equivalant (WTE) staffing and provides automatic calculations for salaried costs. Training on this template is advisable prior to use and is available through the National Business Support Unit. This template due to its size is available from patriciam.mccormack@hse.ie)
Guide for Small Organisations	This guide can be used by small Organisations who wish to comply with the requirements of the HSE's Governance Framework for the funding of Non-Statutory Organisations.
National Service Plan 2012 - Performance Incidators (Acute Services)	This document provides detail of national performance indicators (PI's) and activity levels for Acute Services. This includes Hospitals, Cancer Care & Clinical Care Programmes. These should be considered when completing Schedules 3 & 4 (Part 2) of the Service Arrangement.
National Service Plan 2012 - Performance Indicators (All Care Groups)	This document provides detail of national performance indicators (PI's) and activity levels for All Care Groups including Disability, Older Persons, Acute, Mental Health, Social Inclusion, Children & Families, Population Health, Palliative Care & Primary Care. These should be considered when completing Schedules 3 & 4 (Part 2) of the Service Arrangement.
Review of Documentation 2011 - Summary of Changes	This document provides a summary of the changes made to Governance documentation following a review carried out in 2011.