Complaints Documentation

Documentation has been prepared to support the Complaints process between the HSE and Non-Statutory Agencies. These are available for download below.

   
Guide to Templates for completion of Schedule 8 (Complaints) Governance Framework Schedules (Current being revised) This document outlines the procedure to be adhered to in relation to the Complaints process between the HSE and Non-Statutory Agencies. It includes a brief explanation on completion of the template used to return Complaint information.

Service Provider Complaints Data Return Sheet 2018

This template should be used to return information on complaints to the National Complaints Governance & Learning Team or HSE Consumer Affairs Office in your area. It also provides an outline of the headings which should be covered in an organisations complaints policy.

Service Provider Help File This link provides a source of information to assist with completing the Complaints Data Return Sheet above.

Consumer Affairs Contact Details

This document provides the contact details for the National Complaints Governance & Learning Team and all HSE Consumer Affairs personnel in each HSE Area.