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'Your Service Your Say' Publications



Last updated on: 24 / 10 / 2011

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'Your Service, Your Say' The Policy and Procedures for the Management of Consumer Feedback to include Comments, Compliments and Complaints in the HSE

This booklet outlines the policy and procedures for 'The Management of Consumer Feedback to include ...

'Your Service, Your Say' Guide to the HSE's Feedback Policy


'Your Service, Your Say' Customer Service Strategy

The Customer Service Strategy Statement sets out the actions that the HSE will take, over the coming...

Insight 07: Health and Social Services in Ireland – a survey of consumer satisfaction

Insight 07 is the first independent large scale study undertaken among people who have used hospital...

National Strategy for Service User Involvement in the Irish Health Service 2008-2013

This strategy will build on the existing work undertaken and documented on service user involvement ...

Literature Review: Service User Involvement in the Irish Health Service

Service User Involvement in the Irish Health Service. A Review of the Evidence. 2008


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