Online Payslips Core FAQs 280113

Online Payslips FAQs

Q 1 - Why is the HSE introducing online payslips?
Online payslips are available for staff and retirees in Galway, Mayo, Roscommon,
Dublin, Wicklow, Kildare, Cork, Kerry, Meath, Louth, Cavan, Monaghan, Waterford,
Wexford, Tipperary, Kilkenny and Carlow. The new service will be rolled out to other
areas later in the year.

The new service will allow staff and retirees to access their payslips online at their
own convenience. This development is part of the HSE's efforts to modernise and
improve payroll services. An online payslip service is already available in parts of the
private and public sectors. In addition to providing online convenience to view HSE
payslips this initiative supports the aims of the Croke Park Agreement and will help
the HSE to achieve additional payroll savings and efficiencies. Payees will also be
helping the environment by helping to reduce the HSE's paper requirements.

Q 2 - How will staff and retirees access their payslips online?
Staff and retirees will access their payslips online via a dedicated webpage. They can
log on when convenient and will be able to view their payslip securely once they have
initially registered and clicked on the activation link as referred to in the 'Welcome
Email'. They will only be able to view their own payslip. This will be achieved by a
combination of a User ID, PPS Number and a password.

Q 3 - Will staff and retirees who opt to register online also continue to receive a
paper payslip?
No once they have registered to receive their payslip online they will no longer
receive a paper payslip. Once online they will have the option to print their payslip.

Q 4 - How do staff and retirees register?

Click here to register for your online payslip.

Q 5 - Do all staff and retirees in the areas where the service is available have to
register to receive their payslip online?

The HSE is encouraging all staff and retirees in the areas where the service is
available to register to receive their payslip online but it will not be compulsory to do
so.

Q 6 - When will the new service commence?

This service commenced for staff and retirees in the South East on XX Month 2013.

Q7- Where else is this service available?

Current users of online payslips include the Department of Finance, Department of
Social Protection and the Revenue Commissioners. Online payslips can be found in
many other government departments, the Universities, Institutes of Technology plus
the local authorities.

In the semi state sector online payslip users include Bus Eireann, FAS, Enterprise
Ireland and IDA. Online payslips and end of year documents are also common place
in the multinational sector.

Q8 - I can't get broadband access in my area what can I do?

For further information about broadband visit www.callcosts.ie

Q9 - Who can I contact if I am unable to access the registration or online payslip
links on www.hse.ie/onlinepayslips

To be updated by Core /South East

Q10 - Who can I contact if I have a query regarding the information on my
payslip?

To be updated by Core /South East

Q11 - Will payslips be available on the online payslips site prior to January
2013?

Payees in Waterford, Wexford, Tipperary, Kilkenny and Carlow will be able to view
their payslips online from pay date in X in Month 2013. There will not be a facility to
view payslips online for pay dates prior to January 2013.

Q12 - Have the Revenue Commissioners and the Department of Social Protection
indicated their acceptance of the online payslip replacing the normal payslip?

The Revenue Commissioners have accepted online payslips for a number of years and
now also accept online P60s. The Department of Social Protection has itself
benefitted from on-line payslips since 2009.

Q13 - On what database will the online payslips be stored?

To be updated by Core /South East