Helpdesk Guide

How to access Health & Safety Advice, Support and Book Training?

All Health, Safety and Training requests are processed through the Health and Safety Helpdesk where you can log requests for all Health and Safety support, advice and information and book or cancel training. All Health and Safety queries should be brought in the first instance to the attention of Local Management/Line Manager.

Training requests must be logged by your line manager as the Terms and Conditions will need to be agreed to prior to submitting the training request. The National Health and Safety Function Training Team will endeavour to provide statutory safety and health training to employees where possible, once such training has been identified through risk assessment and the training needs assessment process.

 

To access the Health and Safety Helpdesk:

If you are a first time user of the helpdesk, please use the purple "NEW USER" button on our homepage or click here:http://pndchssdweb02.healthirl.net/Health.WebAccess/ss.

If you have previously used the helpdesk, then please use the purple "REGISTERED USER" button on our homepage or click here: http://pndchssdweb02.healthirl.net/Health.SafetyDesk

Please read the Helpdesk User Guide. In the event that further support is required to utilise this system, please do not hesitate to contact Health & Safety Helpdesk Team for assistance/guidance on 1850 420 420 between the hours of 10:30-12:00 and 14:00-15:30.

Training Documentation:

How to Log an Information/Advice Request or Book/Cancel Training:

We recommend that you familiarise yourself with the Helpdesk User Guide and Flowchart before logging your request, to ensure ease of use. 

training flowchart 2

 Advantages of using the Health & Safety Helpdesk:

By using the Health & Safety helpdesk to log your requests for support and advice, it will allow you to; 

  • log requests at a time convenient to you 
  • track progress of your requests and 
  • view your past requests.

Queries and Questions:

In the event that support is required to utilise this system, please do not hesitate to contact Health & Safety Helpdesk Team for assistance/guidance on 1850 420 420 between the hours of 10:30-12:00 and 14:00-15:30.

Please do not use the online service in relation to the areas of Clinical, Infrastructural or Fire Safety Risk, contact your local representative in these areas.