Case Studies

The case studies will help you to prepare for communication situations that you may find challenging. All cases are based on real-life clinical scenarios. Each case will bring you into the healthcare setting and invite you to consider all of the communication skills that influence the encounter.

Module 1: Making connections

This case study encourages you to reflect on key communication for building relationships with patients and their families

View the module 1 case study for building relationships

Module 2: Core consultation skills

This case study encourages you to reflect on key communication skills for initiating the consultation with patients and their families

View the module 2 case study for initiating the consultation

This case study encourages you to reflect on key communication for gathering information from patients and their families

View the module 2 case study for gathering information

This case study encourages you to reflect on key communication for providing information to and planning with patients and their families

View the module 2 case study for providing information and planning

This case study encourages you to reflect on key communication skills for closing the consultation with patients and their families

View the module 2 case study for closing the consultation

This case study encourages you to reflect on key communication skills for providing structure to patients and their families

View the module 2 case study for providing structure