Communication Skills Workshops

Module 1 – Making Connections

The way we communicate is an important factor in how we interact with others, whether we are consulting with patients, interacting with colleagues, or simply having a conversation. The focus of the workshop is to work with participants to enhance their skills required to actively listen to and build rapport with patients and their families.

NHCP Module 1 - Making Connections (PDF, 1075 KB, 2 pages)

Module 2 – Core Consultation Skills

This workshop builds on the “Making Connections” workshop and introduces participants to the Calgary‐Cambridge Guide, a five‐stage consultation model, which is very patient‐centred. The model is practical and incorporates the physical, psychological and social aspects of the consultation.

NHCP Module 2 - Core Consultation Skills  (PDF, 1049 KB, 2 pages)

Module 3 – Challenging Consultations

This workshop supports participants to learn and develop communication skills to deal with challenging patient-clinician communication: delivering bad news, dealing with strong emotions, disclosure of an error and many other difficult clinical conversations.

NHCP Module 3 - Challenging Consultations (PDF, 363 KB, 2 pages)

Module 4 – Communicating with Each Other and Promoting Team Work

This skill‐building workshop is designed to enhance the ability of participants to communicate effectively with members of an inter-professional health care team.

NHCP Module 4 Communicating with Each Other and Promoting Team Work (PDF, 159 KB, 2 pages)

Mini Module – Shared decision making

The components of shared decision making from the Calgary-Cambridge Guide are covered in Module 2 (Core Consultation Skills) and in this mini module we are consolidating that learning with more in-depth teaching and role play. 

NHCP Mini-Module Shared decision making (PDF, 1057 KB, 2 pages)

Mini Module – Demonstrating empathy

The components of empathy, including attentive listening and the art of non-verbal communication were covered in Module 1 (Making Connections) and in this mini module we are consolidating that learning with more in-depth teaching and role play.

NHCP Mini-Module Demonstrating empathy (PDF, 2.17 MB, 2 pages)

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