Communication Skills Workshops
Module 1 – Making Connections
The way we communicate is an important factor in how we interact with others, whether we are consulting with patients, interacting with colleagues, or simply having a conversation. The focus of the workshop is to work with participants to enhance their skills required to actively listen to and build rapport with patients and their families.
NHCP Module 1 - Making Connections (PDF, 1075 KB, 2 pages)
Module 2 – Core Consultation Skills
This workshop builds on the “Making Connections” workshop and introduces participants to the Calgary‐Cambridge Guide, a five‐stage consultation model, which is very patient‐centred. The model is practical and incorporates the physical, psychological and social aspects of the consultation.
NHCP Module 2 - Core Consultation Skills (PDF, 1049 KB, 2 pages)
Module 3 – Challenging Consultations
This workshop supports participants to learn and develop communication skills to deal with challenging patient-clinician communication: delivering bad news, dealing with strong emotions, disclosure of an error and many other difficult clinical conversations.
NHCP Module 3 - Challenging Consultations (PDF, 363 KB, 2 pages)
Module 4 – Communicating with Each Other and Promoting Team Work
This skill‐building workshop is designed to enhance the ability of participants to communicate effectively with members of an inter-professional health care team.
NHCP Module 4 Communicating with Each Other and Promoting Team Work (PDF, 159 KB, 2 pages)
Mini Module – Shared decision making
The components of shared decision making from the Calgary-Cambridge Guide are covered in Module 2 (Core Consultation Skills) and in this mini module we are consolidating that learning with more in-depth teaching and role play.
NHCP Mini-Module Shared decision making (PDF, 1057 KB, 2 pages)
Mini Module – Demonstrating empathy
The components of empathy, including attentive listening and the art of non-verbal communication were covered in Module 1 (Making Connections) and in this mini module we are consolidating that learning with more in-depth teaching and role play.
NHCP Mini-Module Demonstrating empathy (PDF, 2.17 MB, 2 pages)