Building a Better Health Service


Nine behaviours have been identified that bring our values of Care, Compassion, Trust and Learning to life. These behaviours were informed by a comprehensive review of feedback from staff, patients and service users, surveys, strategies, policies and direct engagements, providing insights into their experiences of our health service. The nine behaviours have been designed in response to the common themes identified, and have been tested with staff and patients, all of whom agreed that living the behaviours would improve the culture of Our Health Service.

As part of a local ownership and design model, each service area reviews and adapts the behaviours in order to meet local needs. Colleagues use their influence to encourage others to live the behaviours.   

The behaviours reflect 3 aspects in our working lives:

1. Personal  - this reflects on us as individuals and encourages awareness and self-reflection.

2. With Colleagues  - that guides how we interact with our colleagues.

3. With Patients/Service Users  - that demonstrates how we engage with patients and service users to deliver positive experiences of care.

Through Values in Action we can create a better working environment for our staff and deliver better experiences for our patients and service users.