Building a Better Health Service
Our health service
Keep track of our progress
Patient![Elderly man]()
The greatest gift they could have given her
The most beautiful extra, kind thing that was done for us
Colleague![Speech Bubble]()
A conversation that improved a relationship
Using the behaviours grid to guide a conversation
Colleague![Coffee]()
Coffee and criticism
I was pleased to intervene and bring a different opinion to the conversation
Patient![nurse on phone]()
Call me if you have questions
A really thoughtful gesture that meant a lot to us and felt like individual care
Colleague
Bringing balance to a conversation
Don't accept that we can never change, improve or intervene.
Colleague
An effective, understanding and respectful manager
A Clinical Nurse Manager creates an environment of care, compassion, trust and learning for her staff and her patients.
Patient![I felt really good]()
I rang her back
The simple things, like using my name and your name, taking the time to listen and understand and doing what we say we will do all help make our good culture visible
Colleague![values in action thank you]()
Thank you for a job well done
Saying thank you or congratulations for a job well done can have a very positive impact on people.
Colleague![I felt really good]()
I felt really good
Acknowledging the work and efforts of colleagues, saying thank you or congratulations for a job well done can have a very positive impact on people.
Patient![.]()
In praise of maternity staff
A first time mother praises the maternity staff for explaining the now and the next
Patient![Explain the now and the next]()
Bridging an Ocean with Kindness
How explaining the now and the next helped when planning end of life care
Individual![Am I aware that actions impact on patients]()
How we receive messages from clients is a test of our values
How a phone conversation made all the difference