Cards, comfort and patience
Acknowledge the work of your colleagues
Am I putting myself in other peoples shoes?
The most beautiful extra, kind thing that was done for us
Using the behaviours grid to guide a conversation
Your story matters
I think of you and your staff every day. I cannot say how grateful and appreciative I am.
I was pleased to intervene and bring a different opinion to the conversation
No question was unanswered
A really thoughtful gesture that meant a lot to us and felt like individual care
Explaining the now and the next
People never forget how you make them feel
Kind, caring things people do without a second thought
Don't accept that we can never change, improve or intervene.
A kind gesture is very human and powerful
Keeping people informed - explaining the now and the next
Being under pressure can test your values.
A Clinical Nurse Manager creates an environment of care, compassion, trust and learning for her staff and her patients.
Nurses have families too
The simple things, like using my name and your name, taking the time to listen and understand and doing what we say we will do all help make our good culture visible
Saying thank you or congratulations for a job well done can have a very positive impact on people.
Acknowledging the work and efforts of colleagues, saying thank you or congratulations for a job well done can have a very positive impact on people.
Connecting through a shared love of country music
How a small gesture created a sense of caring and compassion
Values in action is 1 year old in the Mid West champions have lived the behaviours and multiplied
Our actions impact on how our patients feel
Being a Values in Action has changed my approach
Use my name and your name gives reassurance for patients and family
A first time mother praises the maternity staff for explaining the now and the next
A friendly caring voice made all the difference
A timely reminder of our stress and how we deal with it
How spending time with service users can impact on them
How we behave can impact on our relationships with our colleagues
It's the litle things that make a big difference
Simple actions that lead to reassurance and trust
The offer of a home visit makes all the difference
Special dietary requirement are no problem
How explaining the now and the next helped when planning end of life care
How a phone conversation made all the difference