The most beautiful extra, kind thing that was done for us
Using the behaviours grid to guide a conversation
I was pleased to intervene and bring a different opinion to the conversation
A really thoughtful gesture that meant a lot to us and felt like individual care
Don't accept that we can never change, improve or intervene.
A Clinical Nurse Manager creates an environment of care, compassion, trust and learning for her staff and her patients.
The simple things, like using my name and your name, taking the time to listen and understand and doing what we say we will do all help make our good culture visible
Saying thank you or congratulations for a job well done can have a very positive impact on people.
Acknowledging the work and efforts of colleagues, saying thank you or congratulations for a job well done can have a very positive impact on people.
A first time mother praises the maternity staff for explaining the now and the next
How explaining the now and the next helped when planning end of life care
How a phone conversation made all the difference