Building a Better Health Service

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Patient

A positive experience for my mother

My 76-year-old mother was in hospital recently for an Endoscopy. She was admitted at 9am and ready for discharge at 1pm. As we were about to leave the nurse asked where I was parked. When I told her where, she said that would be too far for my mother to walk so she asked an attendant to bring a wheelchair for her. The attendant then said it would be very cold for my mother to travel that distance and suggested I drive the car around to the Out Patient Department entrance and he would bring her down there, which he did.  He then helped her into the car. It was a very positive experience for my mother and myself.

#weareourvalues