Building a Better Health Service


Bringing balance to a conversation

I heard a senior colleague speaking negatively about our hospital. His comments could be heard by patients and colleagues. It took a bit of courage but I challenged what I considered to be sweeping negative statements about our hospital. I calmly acknowledged that some of the service needs improvement but that on the most part the service provided was of a very high standard and quality. I was pleased to intervene and bring a different opinion to the conversation.