I accompanied my elderly father for his regular outpatient appointment at University Hospital Limerick. We were expecting it to be a quick check up and update his meds. However the Clinical Nurse Specialist wanted to refer Dad to another team as she felt his condition had deteriorated. Both Dad and I were very surprised and a bit worried about this as it was unexpected. As we left the appointment, the Nurse gave me her number and told me to ring her if I had any questions. Dad is quite deaf, it’s hard for him to take calls.
After speaking to my family about the appointment, I phoned the Nurse as I had some questions. She was very helpful and really put me at ease by explaining to me again the reason for her decision and what was going to happen next. I was then able to relay this to my Dad and the rest of the family which really helped to calm our fears.
A few days later the Nurse rang to check that we’d had heard from the other team she’d referred us to, which we had. It was a really thoughtful gesture that meant a lot to us, it felt like very individual care and it was great to see the interest that she had taken in my Dad.
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