Building a Better Health Service

We use cookies to help us improve your experience and to provide services like web chat. We also use cookies to measure the effectiveness of public health campaigns and understand how people use the website.

To find out more about cookies and how we use them, please see our privacy policy.

Patient

Call me if you have questions

I accompanied my elderly father for his regular outpatient appointment at University Hospital Limerick.  We were expecting it to be a quick check up and update his meds.  However the Clinical Nurse Specialist wanted to refer Dad to another team as she felt his condition had deteriorated.    Both Dad and I were very surprised and a bit worried about this as it was unexpected.  As we left the appointment, the Nurse gave me her number and told me to ring her if I had any questions.  Dad is quite deaf, it’s hard for him to take calls. 

After speaking to my family about the appointment, I phoned the Nurse as I had some questions.   She was very helpful and really put me at ease by explaining to me again the reason for her decision and what was going to happen next.  I was then able to relay this to my Dad and the rest of the family which really helped to calm our fears.

A few days later the Nurse rang to check that we’d had heard from the other team she’d referred us to, which we had.  It was a really thoughtful gesture that meant a lot to us, it felt like very individual care and it was great to see the interest that she had taken in my Dad.

If you have a story that shows our behaviours being lived, share it so others can see the impact our stories have.
Send it to info@valuesinaction.ie

#weareourvalues