Building a Better Health Service

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Coffee and criticism

"I  heard a senior colleague speaking negatively about our hospital.  His comments could be heard by patients and colleagues.   It took a bit of courage but I challenged what I considered to be sweeping negative statements about our hospital.  I calmly acknowledged that  some of the service needs improvement  but that on the most part the service provided was of a very high standard and quality. 

I was pleased to intervene and bring a different opinion to the conversation."

Challenge toxic attitudes and behaviours