Building a Better Health Service

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Patient

Hello, my name is Declan

“My baby girl fell out of her cot banging her head on a wooden floor. She fell heavily and seemed dazed after the bang so not wanting to take any chances we went straight to the Emergency Department.

She was triaged and seen by the team – the registrar immediately introduced himself saying ‘Hello, my name is Declan.’ He made eye contact as he spoke to me before looking at my little one. The amazing effect of only a couple of words made all the difference in an anxious moment. These simple actions were really reassuring and I immediately trusted him to do the best for my little girl that night. When you’re feeling vulnerable it really helps to have people you can trust around to help.”

#weareourvalues