Building a Better Health Service


Values in Action is 1 year old

Values in Action began one year ago in the Mid West as a partnership between the UL Hospital Group and Mid West Community Healthcare. It all started with 170 champions at our first Health Service bootcamp on October 26th 2016.  Fast forward 12 months, and we now have a community of 478 champions in the Mid West, and 444 champions representing our national divisions. 

Mid West Bootcamp

Our aim was to create better workplaces for our staff and to deliver better experiences to those who use our services.

As one of our champions puts it,

it’s for ourselves and it’s for our patients.

Our champions took the knowledge they learned at bootcamp to multiply with their peers.  They ran events to explain the behaviours and the difference they could make for us in our workplaces and for our patients and service users.  Whether in Mid west Community Healthcare or UL Hospitals Group, champions took every opportunity to spread the Values in Action behaviours in Limerick, Clare and north Tipperary.

Champions spoke at the Healthcare Leaders Masterclass about the difference the 9 behaviours have made in their workplace and in how they deliver care to patients and service users.

via masterclass

Watch Bernard Gloster, Chief Officer, Mid West Community Healthcare and Colette Cowan, CEO, UL Hospitals Group reflect on the 1st year of Values in Action.

Against the backdrop of the positive impact in the Mid West, the HSE with the support of the Director General, has established a team to bring Values in Action to other parts of the organisation. We have identified over 400 champions from within the National Divisions who will be leading this culture change at the centre of the organisation.

Our champions say it best, and as Kathryn Considine, Physiotherapist, Mid West Community Healthcare and Values in Action Champion noted

“It doesn’t matter whether you are in admin or on the frontline, whether you are sweeping the floors or running the organisation everyone can adopt these behaviours easily through self-reflection and contribute to improving experiences for staff and clients on a daily basis.”

For something that has never been done before in the health service, we’ve made a great impact in a short space of time.  Thank you to all of our champions for living the behaviours, multiplying and playing your part in shaping a culture in the health service we can all be proud of.