Complaints excluded under Part 9

Health Act 2004: Section 48.—

  1. A person is not entitled to make a complaint about any of the following matters:
    • (a) a matter that is or has been the subject of legal proceedings before a court or tribunal;
    • (b) a matter relating solely to the exercise of clinical judgment by a person acting on behalf of either the Executive or a service provider;
    • (c) an action taken by the Executive or a service provider solely on the advice of a person exercising clinical judgment in the circumstances described in paragraph (b);
    • (d) a matter relating to the recruitment or appointment of an employee by the Executive or a service provider;
    • (e) a matter relating to or affecting the terms or conditions of a contract of employment that the Executive or a service provider proposes to enter into or of a contract with an adviser that the Executive proposes to enter into undersection 24 ;
    • (f) a matter relating to the Social Welfare Acts;
    • (g) a matter that could be the subject of an appeal under section 60 of the Civil Registration Act 2004 ;
    • (h) a matter that could prejudice an investigation being undertaken by the Garda Síochána;
    • (i) a matter that has been brought before any other complaints procedure established under an enactment.
  2. Subsection (1)(i) does not prevent a complaints officer from dealing with a complaint that was made to the Ombudsman or the Ombudsman for Children and that is referred by him or her to a complaints officer.
  3. In relation to a contract referred to in subsection (1)(e) “terms or conditions” includes terms or conditions relating to superannuation benefits, disciplinary procedures or grievance procedures.

http://www.irishstatutebook.ie/eli/2004/act/42/section/48/enacted/en/html