Complaints Officers: Longford/Westmeath

In line with the HSE Your Service Your Say Policy Community Healthcare Organisation Dublin North City and County welcome all feedback, including complaints.

Complaints, compliments and feedback can be emailed to yoursay@hse.ie, this feedback may be referred for further action by a Complaint Officer if required under the procedures.

Listed below are officers delegated with authority to act on complaints. While this list is updated bi-annually appointments may be subject to change according to operational requirements and therefore current information for contact is available on request from CHO8.Consumerservices@hse.ie

Complaint Procedures are listed under Section 8 of Public Awareness of Complaints Procedures of the Health Act 2004 (Complaints) Regulations 2006. These procedures can be found on this link.

Download the HSE Your Service Your Say Policy

Service Users are also entitled to refer a complaint directly to the Office of the Ombudsman. The Ombudsman is fair, independent, and free to use. The best way to contact the Ombudsman is by:

  • Clicking: on the ‘Make a Complaint’ link
  • Writing: to Office of the Ombudsman, 6 Earlsfort Terrace, Dublin 2, D02 W773
  • Calling: the Ombudsman on 01 639 5600 if you have any queries.
Community and Primary Care Complaints Officers: Longford/Westmeath
Service Area Name Role Email County 
 Primary Care Veronica Brennan County Manager Longford, Health Centre, St. Joseph's Care Centre Campus, Dublin Road, Longford. N39 KR23  veronica.brennan@hse.ie Longford 
Primary Care Teresa Kennedy Westmeath County Manager, Health Centre, Longford Road, Mullingar, Co. Westmeath teresa.kennedy2@hse.ie Westmeath
Primary Care Margaret Nally Director of Public Health Nursing, Longford/Westmeath, Primary Care Centre, Harbour Road, Mullingar, Co. Westmeath margaret.nally@hse.ie Longford & Westmeath
 Primary Care David Moran Network Manager, Trim Primary Care Centre, Longwwod Road, Trim, Co. Meath David.Moran2@hse.ie Westmeath
 Primary Care Corina Glennon  Network Manager, Primary Care Centre, Harbour Road, Mullingar, Co Westmeath corina.glennon@hse.ie Westmeath
 Primary Care Grainne Morris Network Manager, Health Centre, St. Joseph's Care Centre Campus, Dublin Road, Longford grainnec.morris@hse.ie Longford
 Primary Care Johanna Daly Network Manager, HSE Primary Care Centre, Clonbrusk, Athlone, Co. Westmeath Johannam.daly@hse.ie Longford & Westmeath
Social Care - Disability Services Eva Hayes Regional Director of Nursing, Intellectual Disability Residential Services, Springfield Centre, St Loman's Campus, Mullingar, Co. Westmeath eva.hayes@hse.ie Longford & Westmeath
Social Care - Disability Services Lesley Hynes Co-Ordinator Adult Day Services, Health Centre, Longford Road, Mullingar Lesley.Hynes2@hse.ie Longford & Westmeath
Social Care - Older Persons Anne Naughton Manager Older Person Service Longford Westmeath, St Vincent's Care Centre, Coosan Road, Athlone Co Westmeath N37 A3K5  anne.naughton@hse.ie Longford & Westmeath
Social Care - Older Persons Sherry Bautista Director Of Nursing, St Josephs Care Centre Longford, Dublin Road, Longford sherry.bautista@hse.ie Longford
Social Care - Older Persons Robert Kelly Home Support Manager, Health Centre, Longford Road, Mullingar, Co. Westmeath robert.kelly5@hse.ie Longford & Westmeath
Social Care - Older Persons Shirley Quinn Interim Director of Nursing, Cluain Lir Community Nursing Unit, Longford Road, Mullingar, Co. Westmeath. N91 T267 shirley.quinn@hse.ie Westmeath
Social Care - Older Persons Katherine Saavedra Interim Director of Nursing, St. Vincent’s Care Centre, Coosan Road, Athlone, Co Westmeath Katherine.saavedra@hse.ie Westmeath
Mental Health Patricia Kavanagh Operations Manager, CAMHS/YAMHS Midlands Mental Health, Primary Care Unit, Harbour Street, Mullingar, Co. Westmeath patriciam.kavanagh@hse.ie Longford & Westmeath
Mental Health Muireann McKeown Hospital Administrator, St. Loman's Hospital, Springfield, Mullingar, Co. Westmeath muireann.mckeown@hse.ie Longford & Westmeath

The information above is valid as of the 15/01/2024 and will be next reviewed/updated on the 15/07/2024

Any queries in relation to the above information please contact Carmel Lally, Consumer Services Manager, MLM CHO at CHO8.Consumerservices@hse.ie