We use strictly necessary cookies to make our site work. We would also like to set optional cookies (analytical, functional and YouTube) to enhance and improve our service. You can opt-out of these cookies. By clicking “Accept All Cookies” you can agree to the use of all cookies.

Cookies Statement and Privacy Statement

We use strictly necessary cookies to make our site work. We would also like to set optional cookies (analytical, functional and YouTube) to enhance and improve our service. You can opt-out of these cookies. By clicking “Accept All Cookies” you can agree to the use of all cookies.

Cookies Statement and Privacy Statement

Standards/Policies, Procedures, Protocols and Guidelines (PPPGs)/Frameworks

  • If found to be frivolous or vexatious, the health service will not pursue the complaint any further.
  • However, this does not remove the Complainant’s right to submit their complaint to independent agencies such as the Ombudsman/Ombudsman for Children.
  • If a complaint is found to be vexatious or malicious, there will be no record of the complaint in the file of the staff member/service about which the complaint was made.
  • Before the complaint is deemed vexatious the Complaints Officer must bring it to the attention of the relevant Hospital Group, Chief Executive Officer or Community Healthcare Organisation, Chief Officer.
  • Vexatious/Malicious Complaints Policy.
  • Managing Violence and Aggression in the Workplace

Patient/Service User Consent and Public Representatives

The HSE has a Standard Operating Procedure for Dealing with the Provision of Information to Public Representatives (TD’s, Senators, MEP’s and Local Representatives)2018.

HSE Data Protection Standard Operating Procedure