- If found to be frivolous or vexatious, the health service will not pursue the complaint any further.
- However, this does not remove the Complainant’s right to submit their complaint to independent agencies such as the Ombudsman/Ombudsman for Children.
- If a complaint is found to be vexatious or malicious, there will be no record of the complaint in the file of the staff member / service about which the complaint was made.
- Before the complaint is deemed vexatious the Complaints Officer must bring it to the attention of the relevant Hospital Group, Chief Executive Officer or Community Healthcare Organisation, Chief Officer.
- Vexatious/Malicious Complaints Policy.
- Managing Violence and Agression in the Workplace
Patient/Service User Consent and Public Representatives
The HSE has a Standard Operating Procedure for Dealing with the Provision of Information to Public Representatives (TD’s, Senators, MEP’s and Local Representatives)2018.
HSE Data Protection Standard Operating Procedure