Standards/Policies, Procedures, Protocols and Guidelines (PPPGs)/Frameworks

  • If found to be frivolous or vexatious, the health service will not pursue the complaint any further.
  • However, this does not remove the Complainant’s right to submit their complaint to independent agencies such as the Ombudsman/Ombudsman for Children.
  • If a complaint is found to be vexatious or malicious, there will be no record of the complaint in the file of the staff member/service about which the complaint was made.
  • Before the complaint is deemed vexatious the Complaints Officer must bring it to the attention of the relevant Hospital Group, Chief Executive Officer or Community Healthcare Organisation, Chief Officer.
  • Vexatious/Malicious Complaints Policy.
  • Managing Violence and Aggression in the Workplace

Patient/Service User Consent and Public Representatives

The HSE has a Standard Operating Procedure for Dealing with the Provision of Information to Public Representatives (TD’s, Senators, MEP’s and Local Representatives)2018.

HSE Data Protection Standard Operating Procedure