Contact a Complaint Officer

We want to give you the best possible care and treatment. There may be times, however, when you think we could do better.

Please use the relevant contact details below to get in touch with your feedback or complaints. You may also talk to any member of staff or complaints officer in person. 

Find out what to include in your complaint.

A complaints officer is designated by their hospital for the purpose of dealing with complaints made to it in accordance with procedures established in the Health Act 2004.
On receipt of a complaint the Complaints Officer determines the correct process/pathway.
He or she records the details on the Complaint management System.
The complainant will be contacted within two working days and formally acknowledges within 5 working days.
An investigation will ensue within 30 working days or the compliment will be informed of delays
A report is generated with recommendations.
This report will be circulated to the complainant and the head of service

St James's Hospital

Complaints Office (01) 410 3361(01) 4284248



St. Luke's Radiation Oncology Network

Martina Rosser, Hospital Network, Complaints Officer

01 4065381

Tallaght University Hospital


For information relating to Patient Advocacy visit

Contact: Ms. Carol Mullins, Patient Advocacy Co-ordinator

 Postal Address: Tallaght University Hospital, Tallaght, Dublin 24

Contact number: 01 414 4709
Service Hours: Monday to Friday 9am-1pm and 2pm-5pm


Please note our lines can be busy, please leave a message on the answer phone if your call is not answered. Your feedback is important and your call will be returned.

Midlands Regional Hospital, Tullamore

Miriam Horan, Consumer & Legal Affairs Manager

057 93 58076

Naas General Hospital

Patient Services Department, Naas General Hospital

Mairead Holland

045 849 521 / 045 849 514

Midlands Regional Hospital Portlaoise

Patient Advocacy Manager, Midland Regional Hospital Portlaoise Co. Laois

057 8621364

The Coombe Women & Infant University Hospital

Patient Liaison/Advocacy Manager, Coombe Women & Infants University Hospital, Cork Street, Dublin 8

01 4085275