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Midland Regional Hospital Tullamore, National Patient Experience Survey 2018

87% of patients report positive experience at Midland Regional Hospital Tullamore in National Patient Experience Survey 2018

Higher than national average in overall rating and care on ward

NPES MRHT 2018

26th November 2018: The findings of the 2nd National Patient Experience Survey, published today, again highlight positive patient experiences across the Dublin Midlands Hospital Group, showing above average positive findings for the Group as a whole in many areas.

Management at Midland Regional Hospital Tullamore (MRHT) welcomed the results of the survey noting that the majority of patients at the hospital reported positive experiences in hospital. 87% of patients said they had ‘good’ or ‘very good’ overall experiences, compared with 84% nationally. The hospital scored higher than the national average in overall rating and care on ward.

Several areas of good experience were identified. For example, the majority of patients said that they were treated with respect and dignity in the hospital and that they had confidence and trust in the staff treating them.

Some of the areas highlighted in the survey for improvement, such as the communication relating to examinations, diagnosis and treatments. Many patients were not satisfied with how their test results were communicated to them, with many also noting that staff failed to provide them with clear answers in response to questions about their operations or procedures.

Key findings:

Areas of good experience:

  • 88% said that overall they felt that were treated with respect and dignity in hospital
  • 84% said that they always had confidence and trust in the staff treating them
  • 57% said they could definitely find a member of staff to talk to about worries and fears

Areas needing improvement:

  • 41% said that their families or someone close to them did not have, or only to some extent had, sufficient opportunity to talk to a doctor
  • 34% said that a doctor or a nurse did not explain, or only to some extent explained, the results of tests
  • 23% said that staff did not answer, or only to some extent answered, questions about their operation or procedure in a way they could understand

Noreen Hynes, General Manager, Midland Regional Hospital Tullamore commented:“The staff of Midland Regional Hospital Tullamore today welcome the results of the National Patient Experience Survey and we are very happy with the overall result. Patients identified several areas of good experience. The majority of people were satisfied with the emotional support they received from staff when they were experiencing worries and fears. People also reported positively that they were treated with respect and dignity in the hospital, with many also saying that they had confidence and trust in the staff treating them. MRHT scored significantly higher than the national average for care on the ward, with above average rating on cleanliness of the ward.

MRHT scored 79% in the admissions stage of care which is in line with the national average, with the majority of patients saying that they were treated with respect and dignity while in the Emergency Department, scoring higher than the national average. We will continue to work with frontline staff in the Emergency Department to improve waiting times and ongoing monitoring is in place to ensure improvements are being made.

We know that there are a number of areas where we can improve. In responding to our patients, we will be focusing on increasing awareness for patients of the supports available if they wish to speak to someone about their worries and fears. Our survey results also indicate that we need to improve our processes to ensure clear answers and information in response to questions about operations and procedures. 

Many of the comments from patients in the report acknowledged the care and support provided to them by our staff and I am delighted to see the great care provided at MRHT acknowledged.

We would like to thank all the patients who took part in the survey and the staff who encouraged and facilitated it. The findings of the 2018 survey will be used to help MRHT improve the experiences of patients in the hospital, continuing the good work done in response to the 2017 survey.”

Commenting on the results, Trevor O’Callaghan, Chief Executive Officer of the Dublin Midlands Hospital Group said,“On behalf of the Dublin Midlands Hospital Group I welcome the results of the 2018 National Patient Experience Survey. This is the second national survey and the results are very encouraging. The overall response rate for the hospital group improved in 2018. The majority of patients who participated in the survey (97%) felt they were treated with dignity and respect and they (98%) had confidence and trust in our staff, this is very good news. I wish to sincerely thank the patients who willingly gave of their time to provide feedback in relation to the services we provide. This feedback is very valuable and helps us to learn what is important to patients and what changes are required to improve our patient’s experience of our services. Dublin Midlands Hospital Group is committed to providing high quality health care and will continue to work in partnership with patients and staff to improve services.”

ENDS/

For further information contact:
Fiona Burke, Communications and Digital Officer, Dublin Midlands Hospital Group
Email: fiona.burke3@hse.
Phone: 076 6959322 / 087 382 8195

 Note to editors:

408 patients from Midland Regional Hospital took part in the survey, a response rate of 53%.

The full reports can viewed here https://www.patientexperience.ie/

The National Patient Experience Survey is a nationwide survey that offers patients the opportunity to describe their experiences of public acute healthcare in Ireland. The survey is a partnership between the Health Information and Quality Authority (HIQA), the Health Service Executive (HSE) and the Department of Health. The survey was conducted for the first time in 2017 and repeated in 2018.

Nationally, 26,752 people were invited to participate in the second National Patient Experience Survey. In total, 13,404 completed the survey, resulting in a response rate of over 50%.

The aim of the survey is to find out about patients’ experiences in public acute hospitals and to use their feedback to identify areas of good experience, and areas needing improvement. The HSE responded to the 2017 survey results by producing detailed quality improvement plans at national, hospital group and hospital levels. The implementation of these plans is coordinated by an oversight group, and a wide range of initiatives have already been introduced across Ireland’s public acute hospitals. Some examples of these initiatives can be seen at www.patientexperience.ie/improvements-in-care/