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Naas General Hospital promotes Hello my name is campaign

In January 2019, Naas General Hospital promoted the ‘Hello my name is...’ campaign as a hospital wide initiative, in all departments and across all disciplines. Nurses, doctors and other hospital staff – particularly frontline staff - are being asked to tell their patients their name, as part of the #hellomynameis campaign for more compassionate care. 

hello my name is NGH layout

Staff can greatly enhance or negatively affect patient experiences of HSE services. The Quality, Risk & Patient Safety Department in Naas General Hospital have launched this initiative to encourage and support staff to engage with the #hellomynameis movement and to put patient engagement and compassion at the heart of our healthcare services. Simple things like introducing yourself can put patients at ease and positively influence their experiences of the Irish healthcare system. Patient engagement and compassion need to be at the centre of the Irish healthcare services and built into everything we do.

 #hellomynameis was started by Dr Kate Granger in the UK after she became frustrated with the number of staff who failed to introduce themselves to her when she was an inpatient with post-operative sepsis. Kate had terminal cancer and  started a campaign on Twitter and on her own website asking staff to make a pledge to introduce themselves in future to their patients. The #hellomynameis campaign is being supported by the HSE as part of the Quality Improvement Division’s patient engagement strategy. Kate sadly passed away on 23rd July 2016.  Her legacy lives on through #hellomynameis which continues to go from strength to strength improving patient’s experience of healthcare. For more information, see: https://www.hse.ie/eng/about/who/qid/person-family-engagement/hellomynameis/