HBS Business Excellence and Innovation has grown since it's inception in 2014 from a small customer relationship management team to an overarching, enabling resource of the business division of the HSE.
Business Excellence and Innovation is led by Julie Ryan, Assistant National Director. The team incorporates the areas of Business Relationship Management, Digital Innovation and Operational Excellence which work together to maximise synergies and opportunities and to support and enhance the customer-centric business model.
HBS Digital Innovation
HBS Digital Innovation was put in place to inform, promote and oversee the digital journey for HBS. It ensures a cohesive business approach between the business units and its customers.
HBS Digital Innovation drives Digital Transformation in HBS by promoting and optimising the potential of digital technologies across the business division of the HSE. HBS Digital Innovation ensures that the business strategy for HBS remains digitally relevant for its staff and customers.
Business Relationship Managers
The BRMs have been assigned with specific customer portfolios and have now commenced engagement across community healthcare organisation area’s, hospital group service areas and national services. In parallel the BRMs will engage continuously with the HBS Functions.
The role of the Business Relationship Manager is to enhance the relationship between the HBS customers and the functional areas within HBS. While they do not interfere with operational activity on a day to day basis they endeavor to assist both the customer and the functions.
For Business Relationship Manager business partner portfolios click here
Operational Excellence is one of HBS’s 5 goals – To deliver a quality set of well-defined services to a high standard.
Operational Excellence is an enabler of process improvement for HBS Business Units, with a commitment to people, customers and process improvement. Operational Excellence Tools include:
Current State Mapping – Technology, Process and People
Future State Mapping – Technology, Process and People
Development of Implementation Plans (gap analysis)
Customised Champions Briefing & Workshops
Lean Tools and Projects
Training: Management & Leadership, Yellow and Green Belt Training
Benefits Tracking focused on customer value proposition
These Operational Excellence tools enable HBS in achieving its strategic and operational goals.
For further information on Operational Excellence please email HBSOpEx@hse.ie
Business Excellence & Innovation Contact Us
Head of Business Excellence & Innovation