Business Relationship Management

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Business Relationship Management is a key division within HBS Business Excellence and Digital Innovation with business relationship managers (BRMs) geographically located across the country working closely with business partners and HBS business units.

The focus of the BRMs is on continuous enhancement of the customer centric business model which is achieved through the building and maintaining of strategic, tactical and operational relationships with business partners and HBS business units.

Our professionally accredited BRMs are trusted advisors who work collectively and collaboratively through the use of enabling technologies, operational excellence and the identification of opportunities to continually drive service improvements and add value to the business partner experience. The portfolio of BRM business partners incorporates hospital groups, community healthcare organisations, Tusla and the National Ambulance Service.

BRM Focus Image

Value Proposition Statement 

Build strategic and tactical relationships with Business Partners offering an overarching view of services delivered and providing up to date information 

Review and analyse activity to assist continuous improvements and promote a customer centric business model

Maintain relationships with Business Units for information sharing and support the delivery of service improvement initiatives