Shared Services 7th March 2019

The Shared Services in the Irish Public Service conference recently took place in Dublin Castle.  With a theme of ‘Connect, Collaborate and Innovate’ the event greatly signalled shared services success across the Irish public service.  HBS represents shared services within the health sector and worked in partnership with the Shared Services Sectors Leaders Network to organise and host this prestigious engagement.

Following the success of the 2017 inaugural conference, this event which was officially opened by Paschal Donohoe TD, Minister for Finance and Public Expenditure and Reform had in excess of 200 attendees.  Minister Donohoe stated it is critical to maintain public support for the delivery of public services and spoke about the role of shared services in delivering the Government’s reform and innovation agenda. He acknowledged the power of social technology to connect people, to communicate electronically, to use data in more sophisticated ways and how it is reforming and revolutionising our citizens’ experience of Government and placing demands on the State to innovate for the future. Shared Services HBS Director and Minister

HBS National Director, Jane Carolan facilitated the afternoon session which included several panel discussions and offered an opportunity to hear from leading international speakers on what works best and what challenges they face.  Over the course of the day, significant insight was gained into the progress made within Shared Services functions across the Irish Public Service.

Topics discussed included the latest advances in improving end-user experience of shared services within the public service and the future of shared services. HBS Deputy National Director John Smith also chaired a themed workshop under the title of ‘Data Protection update for shared services’. HBS were delighted that HSE National HR Director Rosarii Mannion was in attendance to participate on the panel discussion around the role of HR Leaders in advancing support and engagement for shared services delivery. 

Speaking after the event, Jane Carolan, National Director of Health Business Services said     “I continue to represent HBS internally, externally and internationally, showcasing the good work and progress being made by all areas of HBS.  Today’s conference was one of these opportunities and I was exceptionally proud of HBS in how we measure up as we are now very much seen to be a leading entity of shared services in Ireland. “