Measurement for Improvement Resources

Effective measurement framework

The 7 steps for effective measurement for improvement: This document outlines the 7 steps and associated tasks to generate and use data effectively for improvement. It is helpful to ensure you don’t forget any key steps.


Measurement for Improvement Glossary: This document presents a glossary of measurement for improvement terms. It is recommended you consult the glossary to familiarise yourself with the technical terms we use in all our resources.

Guidance for choosing your measures:

  • Prioritising Measures of Quality of Care checklist (.pdf ). This checklist helps you in developing or choosing measures (single measures / KPIs or families of measures) to understand the quality of care.
  • Measurement Plan template (.xls). This tool describes the rationale behind choosing a measure, the type of measure, the relevant definitions and how to collect and present the measure, to ensure that a team has clarity on all aspects of measurement being carried out.

Guidance for analysing and presenting your data:

Guidance on surveys and qualitative data:

  • Guidance on how to use and analyse surveys (.pdf). Surveys are an effective way to quickly gather information and data when you are seeking feedback on a particular topic, fact and information about people or their knowledge, attitudes or opinions about something. This document offers guidance on designing, conducting, analysing and presenting surveys.
  • Introduction to qualitative methods (.pptx). The presentation covers what Qualitative Research is and the differences between qualitative and quantitative approaches to research and evaluation, including methods such as interviewing, focus groups, observation and documentary analysis and briefly addresses approaches to analysing qualitative data.

There are additional resources you can consult on LENUS, the Irish Health Repository . Please use the key search term QPSIntelligence (no space) to locate our resources timely.

QI self-evaluation guide and workbook:

Guidance on creating a Quality Profile

Introduction to Quality Profile (.doc). Organisations may use different names to describe their Quality Profile such as Quality Report, Quality and Safety Profile, Quality Scorecard or Dashboard. Whatever the name, it looks at trends over time and across the system to understand the quality performance of the organisation and to drive and demonstrate improvement. This document introduces you to the principles and purpose of the Quality Profile.

Creating your Quality Profile: Quality Profile Development Flowchart (.pdf). The following flowchart summarises these seven key steps that your Quality Improvement Project Team should go through when developing your Quality Profile.

Examples of measures that may be used in a Quality Profile aligned to the themes of the National Standards for Safer Better Healthcare (.pdf). This document provides measures that are commonly used as indicators of quality of care and are often used as KPIs.

Examples of local measures that may be used in a Quality Profile (.pdf) aligned to the themes of the National Standards for Safer Better Healthcare.

Quality Profile recommended Reading List (.pdf) This is a list of the recommended reading that can support you when developing and implementing your Quality Profile.

HSE Quality Profile. You can see Quality Profiles produced for the HSE Board on the Reports Page

Guidance on producing People’s Experience of Quality Agenda Item:

  • Introduction to Person Experience of Quality (resource to be uploaded soon). Bringing the real lived experience of people, including those who deliver and use our health services into ‘Board Room’ is used to gain a deeper understanding of the quality of care in services, to obtain a fuller picture of how quality, or failures of quality, are experienced by those who use our services and by our frontline staff (no Data without Stories, No Stories without Data) and ground senior decision makers in the reality of people’s experiences, with the purpose of informing decision making. This document provides an introduction to the principles and approach to creating a Person Experience of Quality Agenda Item.

Case Studies and Publications using QPS data for assurance:

Read about how data and people's stories were used in QI projects to support Boards in the role of overseeing quality and its improvement