A Board's Role in Improving Quality and Safety - Measurement

Driver 6 Governance for Quality

Measurement for Improving Quality and Safety

Please click here for full copy of Section 5: Measurement for Improving Quality and Safety

Magnifying glass logo  Resources: Measurement for Improving Quality and Safety

Men with books logoRecommended Reading: Measurement for Improving Quality and Safety

Bulb icon Board Considerations: Measurement for Improving Quality and Safety

  • Do we know how good we are? (depends on availability of organisational data and whether the board and executive review the data to assess performance)
  • Do we know where we stand relative to the best? (most healthcare providers look internally at data, but have limited ways of knowing where they stand relative to other organisations, when they see that gap, it’s often very provocative)
  • Do we know where our variation exists? (even if a healthcare provider is measuring and reviewing data— both internally and as a benchmark against comparable providers—what good is the data if it doesn’t identify weakness)
  • Do we know our rate of improvement over time? (most people think that they’re getting better much more quickly than they actually are, walking through these four questions is often a provocative assessment and does help providers speed up the velocity of improvement in their organisation)

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