A Board's Role in Improving Quality and Safety - Partnerships

Please click here for full copy of Section 3: Partnerships for Improving Quality and Safety

   Resources: Partnerships for Improving Quality and Safety

•  Patient Partnership in Action Kingston General Hospital 
•  Health Service Executive (2016), Quality and Safety Walk-rounds: Toolkit
•  Standing up together rather than sitting down in the board room.  Youtube conversation of Dr. Philip Crowley with Mr. Liam Duffy 

Recommended Reading: Partnerships for Improving Quality and Safety

•  Engaging Physicians in a Shared Quality Agenda; Reinertsen, JL, Gosfield, AG, Rupp, W, Whittington, JW. IHI Innovation Series white paper. Cambridge, Massachusetts: Institute for Healthcare Improvement; 2007. 
•  IHI Framework for Improving Joy at Work - Perlo J, Balik B, Swensen S, Kabcenell A, Landsman J, Feeley D. IHI Framework for Improving Joy in Work. IHI White Paper. Cambridge, Massachusetts: Institute for Healthcare Improvement; 2017. 
•  Nursing Leadership: Championing Quality and Patient Safety in the Boardroom, Mastal, MF, Joshi, M, Shulke, K (2007) “Nursing Leadership: Championing Quality and Patient Safety in the Boardroom” Nursing Economic 25(6):323-331.
•  Person-centred Care: What Non-executive Directors can do; NHS Scotland, (2016). Person-centred Care: What Non-executive Directors can do. Scottish Government.
•  Letter to a friend, a non-executive director on the board of an NHS Foundation Trust 

  Board Considerations: Partnerships for Improving Quality and Safety

• How does our board include all relevant stakeholders in the decisions that affect them?
• What methods does our board use to hear service user and staff stories on quality improvement and safety at board meetings?
• How is quality and safety data presented in a meaningful way? i.e. from a service user / staff perspective
• How does our board meet directly with staff and hear their suggestions for improvement?