National Programme to Enable Cultures of Person-centredness

Driver 2 Person and Family Engagement


As part of its commitment to care, compassion, trust and learning, the HSE has introduced a facilitator development programme to enable cultures of person-centredness for persons who both use and provide services throughout the Irish healthcare system. The programme involves developing work-based facilitators to lead culture change that supports person-centred practice within their own services. The programme is delivered by members of the Quality Improvement Division and Office of the Nursing and Midwifery Services Division of the HSE in partnership with Queen Margaret University, Edinburgh. This accredited programme builds sustainable capacity by imbedding cultures of person-centredness within services systematically and incrementally.

What's involved?

  • Nominees from services are invited to undertake this national programme to become facilitators of person-centred cultures.
  • Participants must have the necessary level of authority and seniority to lead the programme in their organisations. 
  • This programme commences with a 5-day facilitation school to develop knowledge and skills in facilitating person-centred practice development.
  • Following this, facilitators undertake a ten day modular programme, provided over approximately 12 months, to further develop knowledge, skills and expertise in person-centred facilitation.
  • Between each module day, facilitators work with colleagues in their organisation in local Person-centred Culture Change Groups. The purpose of these groups is to share strategies and processes that embed a way of being person centred within the organisation.
  • Services are required to agree on structures to support facilitators and the shared learning and support groups to progress this work in a sustainable way.
  • Two formal evaluations take place, using validated tools suitable for to the measurement of person-centred culture development. These evaluations engage with both persons who use services as well as those who provide them.
  • Facilitators are provided with ongoing support and programme resources by the programme team over the course of the year and beyond to replicate this model in their own organisations.
  • Participants have the opportunity to apply for academic accreditation at master’s level as facilitators of this programme.


  • The service has facilitators and local culture change groups who have the required skills and knowledge to lead person-centred culture change within their area(s).
  • Teams that are able to articulate their shared values and beliefs about person-centred practice, and translate it into how they plan and provide care and practice using skilled engagement with people who use the services and their families.
  • The programme provides a means by which individuals develop competence and confidence in co-creating a sustainable person-centred culture.
  • Participating sites will be able to demonstrate measurable person-centred workplace culture improvement.

Dates for your diary

Please Click  here for a printable version of the Calendar

Calendar 19 Pic

Further Information

Margaret Codd Quality Improvement Facilitator  |  Quality Improvement Division  | Health Service Executive |Room 1.45, Dr. Steevens' Hospital, Steevens’ Lane, Dublin 8  | Tel: + 353 (87)  6601791 Email: @PersonCentrdCu1

Lorna Peelo-Kilroe   Email: