Strategic Plan 2019 – 2021

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National QI Team Strategic Plan 2019 - 2021 (Please click to read)

This draft plan is developed to facilitate engagement with stakeholders on how the National QI Team can support you and services in your role in improving quality

To achieve our mission, we will work across all levels of our health and social care service to champion, partner, demonstrate and enable sustainable quality improvement. We propose working through four strategic programmes and four priority QI projects which are described in the plan.

We are interested in and committed to partnering with people who work in and use our services to achieve measurably better and safer care in a targeted way.


Our aims for supporting improvement within our healthcare service:

  1. Partner with staff and people who use our health and social care services to achieve measurable and sustainable improvements in quality.
  2. Proactively enable a culture of person centredness within our health and social care services that continually improve quality of care, practice and experience.
  3. Promote learning and development through connectivity, research and continual evaluation of improvement work.


The National QI Team has four strategic objectives to achieve these aims.

Nat QI Team Objectives Pic


We will deliver on the above objectives through the combined work of the 4 programmes of the National

QI team.

  1. Sustainable QI Projects
  2. School of QI
  3. QI Connections
  4. Evidence for Improvement

How to contact us

Dr. Philip Crowley
National Director, Quality Improvement
HSE, Room 1.51, Dr. Steevens, Dublin 8, D08 W2A8

Audrey McEntagart
P.A. to Dr. Philip Crowley
National Quality Improvement Team
HSE, Room 1.51, Dr. Steevens, Dublin 8, D08 W2A8
Tel: +353(0)1 6352038