Feedback and Complaints, St Columcille's Hospital, Loughlinstown

Comments, Compliments, Complaints

The Staff and Management of St Columcille’s Hospital welcome your views on the service and care we provide.  We are delighted to hear when we have done well, but also we need to know when we can do better in providing care to our patients and their families.

The National Patient Experience Survey

Thank you to all those that have participated in the survey, we appreciate and value your feedback.  To View St Columcilles report and response please click:

2017 report
https://www.patientexperience.ie/survey-results/results-by-hospital/st-columcilles-hospital-dublin/

How to provide feedback

In person:

If you or your family member is an in-patient please speak to the relevant member of staff looking after you.

There is always a manager on duty in each department who is available to assist you.

If you are an outpatient or have been discharged from the hospital we recommend you contact the relevant team or department. Click here for the link to the list of hospital departmetns/contact details. Alternatively please contact the hospital main reception and they will be able to direct you to the right department – 01 2825800

The Assistant Hospital Manager is also available to receive your feedback, she can be contacted on 01 2115214 or by email: Hilary.flynn@hse.ie

On receipt of your feedback we will:

      ·    Acknowledge your communication

      ·    Pass on your compliment to a member of staff or department

      ·    Act upon any suggestion for improvement where possible

      ·    Ensure that your feedback is appropriately managed

If you feel your concerns have not been resolved at local level please refer to the complaints guidelines below:

Management of Complaints

The management of complaints within St Columcilles hospital is in line with the Health Service Executives ‘Your Service Your Say’, Leaflets are available in all clinical areas; please follow the link for more information. https://www.hse.ie/eng/services/yourhealthservice/feedback/complaint/

We aim to

      ·     resolve complaints at a local level

      ·     investigate and complete the complaints process within 30 working days

      ·     inform you if the processing time exceeds 30 days and inform you of updated progress

If you are dissatisfied with the hospital response to your complaint, you may apply for a review to the Ireland East Hospital Group within 30 days of the date on which the report was signed and dated.

To apply for a review please write to:

If you are still dissatisfied with the outcome of the internal review, or at any point you may make a further review application by writing to:

Ombudsman
18 Lower Leeson Street
Dublin 2
Telephone: 01 6395600/01 6395600
LoCall: 1890223030
Email: ombudsman@ombudsman.gov.ie
Fax: 01 6395674/01 6395674

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St Columcilles Hospital, Loughlinstown, Co.Dublin, Ireland
phone: +353 (01) 2825800