Comments, Compliments, Complaints
The Staff and Management of St Columcille’s Hospital welcome your views on the service and care we provide. We are delighted to hear when we have done well, but also we need to know when we can do better in providing care to our patients and their families.
The National Patient Experience Survey
Thank you to all those that have participated in the survey, we appreciate and value your feedback. To View St Columcilles report and response please click:
2018 report: https://www.patientexperience.ie/app/uploads/2018/11/StColumcillesHospital_Report_2018.pdf
GDPR - Privacy Statement
How to provide feedback
In person:
If you or your family member is an in-patient please speak to the relevant member of staff looking after you.
There is always a manager on duty in each department who is available to assist you.
If you are an outpatient or have been discharged from the hospital we recommend you contact the relevant team or department. Click here for the link to the list of hospital departments/contact details. Alternatively please contact the hospital main reception and they will be able to direct you to the right department – 01 2825800
Complaints Officers are also available to receive your feedback, their contact details are below.
Complaints Officer:
Hilary Flynn - Complaints Manager - 01 211 5214
Hilary.flynn@hse.ie
On receipt of your feedback we will:
· Acknowledge your communication
· Pass on your compliment to a member of staff or department
· Act upon any suggestion for improvement where possible
· Ensure that your feedback is appropriately managed
If you feel your concerns have not been resolved at local level please refer to the complaints guidelines below:
Management of Complaints
The management of complaints within St Columcilles hospital is in line with the Health Service Executives ‘Your Service Your Say’, Leaflets are available in all clinical areas; please follow the link for more information. https://www.hse.ie/eng/services/yourhealthservice/feedback/complaint/
We aim to
· resolve complaints at a local level
· investigate and complete the complaints process within 30 working days
· inform you if the processing time exceeds 30 days and inform you of updated progress
If you are dissatisfied with the hospital response to your complaint, you may apply for a review to the Ireland East Hospital Group within 30 days of the date on which the report was signed and dated.
To apply for a review please write to:
If you are still dissatisfied with the outcome of the internal review, or at any point you may make a further review application by writing to:
Office of the Ombudsman
6 Earlsfort Terrace
Dublin 2
Phone: +353 1 639 5600
Email: complaints@ombudsman.ie
Fax: 01 6395674/01 6395674
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St Columcilles Hospital, Loughlinstown, Co.Dublin, Ireland
phone: +353 (01) 2825800
