St. Luke's General Hospital
Tel: (056) 778 5000
Fax: (056) 772 1149
General Manager - Ms Anne Slattery
Director of Nursing - Ms Helen Butler
Clinical Director - Prof. Garry Courtney
Welcome to St. Luke's General Hospital. We are a large acute hospital in Kilkenny City which provides acute healthcare services to the people of Carlow and Kilkenny.
Please click here for Statement of Purpose. For a tour of our new building completed in 2015, click here St Lukes General Hospital New Building Launch 2015
St Luke's General Hospital Patient Information Booklet
We know that the prospect of coming into hospital can be a worrying time for your and your family. Our staff will strive to make your stay as comfortable as possible. This booklet provides information that may be helpful to you during your stay and we hope you find it useful. Click here to access.
National Patient Experience Survey 2018: St. Luke's General Hospital, Carlow-Kilkenny, is working to Improve Patient Experience
LISTENING, RESPONDING, IMPROVING
St. Luke's General Hospital Carlow-Kilkenny will again this year participate in the National Patient Experience Survey. The 2018 survey is part of a broader programme to help improve the quality and safety of healthcare services provided to patients in Ireland.
The survey tries to understand how patients interact with the healthcare system and how they experience this process. It will help establish what is working well in our hospitals and what needs to be improved.
All inpatients discharged from St. Luke's during May 2018 will be invited to participate in this survey.
Commenting, Anne Slattery, General Manager, St. Luke's General Hospital, said "the results of the 2017 survey provided us with a rich source of information to help improve hospital care. We used the results to develop quality improvement plans, which outlined how patients' priorities are being addressed."
Key findings for the hospital included 77% of those who responded described their experience in St. Luke's as good or very good. 92% of patients said that they felt that they were treated with respect and dignity while they were in the Emergency Department. 90% said that they were given enough privacy while being examined or treated in the Emergency Department, and 88% thought that the hospital staff did everything they could to help control their pain.
A number of areas for improvement were identified and these included; waiting times in the Emergency Department, communications around diagnosis and test results and the patient discharge and transfer process.
According to Anne Slattery, General Manager, "The Patient Experience Survey results have given us a clear insight into the patient's experiences in our hospital and assist us in understanding what matters to patients. It confirms for us the importance of working in partnership with our patients, their carers, our staff and communities. Even small changes can lead to improved patient safety and wellbeing."
In response to last years survey findings, St. Luke's General Hospital Carlow-Kilkenny has developed a quality improvement plan - Listening Responding and Improving - and to date the hospital has implemented a number of initiatives or projects to improve patients' experience, including:
- Rolling out the Geriatric Emergency Medicine Service
- Expanded its Volunteer Service
- Commenced service improvement work on the Acute Floor
- Opened a 14-bedded ward to accommodate patients when the hospital is in over-capacity
- Development of a hospital information booklet for patients.
According to Anne Slattery, General Manager, "St. Luke's General Hospital would again encourage patients to participate in this year's survey. Their feedback is very important to us and provides us with important information on how we can continue to improve patient care and build on positive patient experience."
For further information on the National Patient Experience Survey visit www.patientexperience.ie or follow @IEHospitalGroup @NPE Survey @HSELive
Patient Partnership Forum
St. Luke's General Hospital Patient Partnership Forum is made up of service users, hospital management, administration and clinical staff and representatives from various stakeholder groups in the Carlow/Kilkenny areas. The forum was established to facilitate service users and relevant stakeholder groups to become actively and genuinely involved in the design and delivery of services in St. Luke's General Hospital. It provides a communication channel between the hospital and our service users and the wider community.
For further information, please click here. If you or your group would like to get involved, please contact Irene Bergin, Quality Office, on 056-7785004 or email@example.com
Feedback and Complaints
National Guidelines on Accessible Health and Social Care Services
The HSE has published new guidelines to give practical guidance to all health and social care staff about how they can provide accessible services to patients and clients with disabilities. The guidelines aim to enable staff to effectively and competently deal with issues arising from a person's disability.
A Winning Team - Cois Nore Cancer Support Centre and St Luke's General Hospital Team Up To Support Kilkenny Oncology Patients
St Luke's General Hospital, Kilkenny, and Cois Nore Cancer Support Centre have entered into a collaboration to assist, support and streamline the referral process of patients attending the Oncology Department in the hospital to the various services offered by Cois Nore.
Cois Nore Cancer Support Centre team members will visit the Oncology Day Ward in St Luke's weekly to meet with patients and inform them of the various therapies and supports that they provide. Cancer patients attend the Oncology Day Ward, which is based in the new building in St Luke's, for Chemotherapy treatment and follow up.
Cois Nore, based at No. 8 Walkin Street, Kilkenny, offers a range of therapies including counselling, reflexology and massage, on a one to one basis.
Group Therapies of yoga, fatigue management, expressive arts therapy, living with cancer, strides for life, lymphedema management and mindfulness, along with additional groups/workshops and information sessions, are held throughout the year. Information sessions cover topics such as communicating with children about cancer, mindful eating and coping with anxiety.
"We all need help," said Mags Bowen, Therapeutic Services Manager at Cois Nore. "Those who have had a cancer diagnosis need emotional, psychological support and understanding. Meaningful support can take place on many levels. We can aid a person's healing through therapeutic interventions. We provide talk and touch therapies free of charge in order to assist the process. Our whole ethos is about the person and their loved ones. Our relationships are built on collaboration respect and care."
"We are delighted to be working with Cois Nore Cancer Support Centre," said Patricia Murphy, Clinical Nurse Manager 2 in the Oncology Day Ward, St Luke's. "For many patients, the cancer journey can be a long and difficult road. They often don't know where to start in terms of accessing support. Having representatives from Cois Nore come in to chat to our patients about their services will be of great benefit."
St Luke's & Cois Nore (Press release 20th March 2018)
St. Luke's General Hospital Maternity Unit
Advice for Mothers following birth - This is a special time for you and your family. Getting used to life with your new baby can be challenging and exhausting. Your body is going through a lot of changes and this is a time to nurture both yourself and your baby. This booklet is designed to give you information and advice on caring for yourself in the weeks and months following birth.
Maternity Patient Safety Statements
Maternity Patient Safety Statements have been published for each of the country’s 19 maternity hospitals and units. Each Hospital Group and Maternity Hospital will publish an updated statement each month.
The objective in publishing these statements is to provide public assurance that maternity services are delivered in an environment that promotes open disclosure. It is intended that reporting in an honest and open way helps build trust and improves clinical performance and the culture of safety.
The Maternity Patient Safety Statement contains information on 17 metrics covering a range of clinical activities, major obstetric events, modes of delivery and clinical incidents.
While all maternity hospitals collect a large range of information and data on an ongoing basis, these particular metrics have been selected on the basis that they are clinically robust, relevant and underpinned by standardised definitions.
The statements will also inform hospital management in carrying out their role in safety and quality improvement. It is intended that they will act as an early warning mechanism for issues that require local action or any issues that need intervention at Hospital Group or national level.
December 2015 December 2016 December 2017
January 2016 January 2017 January 2018
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HSE Ireland - YouTube
Check out the HSEIreland/YouTube link for information on a wide range of health and social service related content, mostly from the HSE and some from related organisations, e.g. Dementia, Quit Smoking, Mental Health & Suicide Prevention, Under the Weather, etc., https://www.youtube.com/user/HSEIreland.