St Luke's General Hospital is a large acute hospital in Kilkenny City which provides acute healthcare services to the people of Carlow and Kilkenny.
General Manager - Ms Anne Slattery
Director of Nursing - Ms Helen Butler
Clinical Director - Prof. Garry Courtney
Freshford Road, Kilkenny. R95 FY71
Phone: 056 778 5000
Fax: 056 772 1149
Read about hospital service disruptions and visiting restrictions
St Luke's General Hospital is part of the Ireland East Hospital Group (IEHG). Comprising 11 hospitals, IEHG is Ireland's largest hospital group, with University College Dublin (UCD) as its academic partner.
View the Statement of Purpose.
For more information on COVID-19 please visit hse.ie/coronavirus/ or call the HSE Helpline 1850 241 850
All other services will continue to operate normally currently.
We know that the prospect of coming into hospital can be a worrying time for you and your family. Our staff will strive to make your stay as comfortable as possible. This booklet provides information that may be helpful to you during your stay and we hope you find it useful.
The Latch On Study
For more information, please contact Marie Woodcock, CMS Lactation, St Luke's on 087-3408074.
Kilkenny Bus Service
Read information on Kilkenny Bus Service routes and timetables, stopping at St. Luke's General Hospital
National Patient Experience Survey 2019: St. Luke's General Hospital, Carlow-Kilkenny, is working to Improve Patient Experience
LISTENING, RESPONDING, IMPROVING
St. Luke's General Hospital Carlow-Kilkenny will again this year participate in the National Patient Experience Survey. The 2019 survey is part of a broader programme to help improve the quality and safety of healthcare services provided to patients in Ireland.
The survey tries to understand how patients interact with the healthcare system and how they experience this process. It will help establish what is working well in our hospitals and what needs to be improved.
All inpatients discharged from St. Luke's during May 2019 will be invited to participate in this survey.
Commenting, Anne Slattery, General Manager, St. Luke's General Hospital, said "the results of the 2017 survey provided us with a rich source of information to help improve hospital care. We used the results to develop quality improvement plans, which outlined how patients' priorities are being addressed."
Key findings for the hospital from 2017 included 77% of those who responded described their experience in St. Luke's as good or very good. 92% of patients said that they felt that they were treated with respect and dignity while they were in the Emergency Department. 90% said that they were given enough privacy while being examined or treated in the Emergency Department, and 88% thought that the hospital staff did everything they could to help control their pain.
A number of areas for improvement were identified and these included; waiting times in the Emergency Department, communications around diagnosis and test results and the patient discharge and transfer process.
According to Anne Slattery, General Manager, "The Patient Experience Survey results have given us a clear insight into the patient's experiences in our hospital and assist us in understanding what matters to patients. It confirms for us the importance of working in partnership with our patients, their carers, our staff and communities. Even small changes can lead to improved patient safety and wellbeing."
In response to last years survey findings, St. Luke's General Hospital Carlow-Kilkenny has developed a quality improvement plan - Listening Responding and Improving - and to date the hospital has implemented a number of initiatives or projects to improve patients' experience, including:
- Rolling out the Geriatric Emergency Medicine Service
- Expanded its Volunteer Service
- Commenced service improvement work on the Acute Floor
- Opened a 14-bedded ward to accommodate patients when the hospital is in over-capacity
- Development of a hospital information booklet for patients.
According to Anne Slattery, General Manager, "St. Luke's General Hospital would again encourage patients to participate in this year's survey. Their feedback is very important to us and provides us with important information on how we can continue to improve patient care and build on positive patient experience."
For further information on the National Patient Experience Survey visit www.patientexperience.ie or follow @IEHospitalGroup @NPE Survey @HSELive
Towards an Age-Friendly Hospital - St Luke's Kilkenny - A case study in practice
St Luke's Age-Friendly Hospital programme, together with a range of complementary and significant older person-focused service improvement programmes, is demonstrating that hospitals can become more inclusive and supportive of older people by addressing their expressed concerns across a range of interrelated domain areas. The following themes, among others, were considered as part of the many early-stage age-friendly and older person-focused initiatives adopted by St Luke's across recent years:
- Outdoor spaces and the build or physical environment
- Transportation and other access-related issues
- Home and community support services
- The hospital's service environment.
These and other related themes have led to the identification of practical changes which hospitals can consider to make their environments more age-friendly and age aware.
For a list of online supports for all age groups (children, teenagers and adults) and other related resources in the Kilkenny area, please see the following Wellbeing Kilkenny - Eat Well, Sleep Well, Stay Active, Connect to Others.
Feedback and Complaints - Patient Advocacy Service
The Patient Advocacy Service is a new, independent, free and confidential service to assist people to make a complaint about the care they have experienced in public acute hospitals, through the HSE Your Service, Your Say policy. It was launched by Minister Harris on the 13th November at the National Patient Safety Conference. For further information, go to www.patientadvocacyservice.ie
GDPR & Data Protection
Find further information and guidance on the Ireland East Health Group (IEHG) GDPR & Data Protection Policy Statement
National Guidelines on Accessible Health and Social Care Services
The HSE has published new guidelines to give practical guidance to all health and social care staff about how they can provide accessible services to patients and clients with disabilities. The guidelines aim to enable staff to effectively and competently deal with issues arising from a person's disability.
A Winning Team - Cois Nore Cancer Support Centre and St Luke's General Hospital Team Up To Support Kilkenny Oncology Patients
St Luke's General Hospital, Kilkenny, and Cois Nore Cancer Support Centre have entered into a collaboration to assist, support and streamline the referral process of patients attending the Oncology Department in the hospital to the various services offered by Cois Nore.
Cois Nore Cancer Support Centre team members will visit the Oncology Day Ward in St Luke's weekly to meet with patients and inform them of the various therapies and supports that they provide. Cancer patients attend the Oncology Day Ward, which is based in the new building in St Luke's, for Chemotherapy treatment and follow up.
Cois Nore, based at No. 8 Walkin Street, Kilkenny, offers a range of therapies including counselling, reflexology and massage, on a one to one basis.
Group Therapies of yoga, fatigue management, expressive arts therapy, living with cancer, strides for life, lymphedema management and mindfulness, along with additional groups/workshops and information sessions, are held throughout the year. Information sessions cover topics such as communicating with children about cancer, mindful eating and coping with anxiety.
"We all need help," said Mags Bowen, Therapeutic Services Manager at Cois Nore. "Those who have had a cancer diagnosis need emotional, psychological support and understanding. Meaningful support can take place on many levels. We can aid a person's healing through therapeutic interventions. We provide talk and touch therapies free of charge in order to assist the process. Our whole ethos is about the person and their loved ones. Our relationships are built on collaboration respect and care."
"We are delighted to be working with Cois Nore Cancer Support Centre," said Patricia Murphy, Clinical Nurse Manager 2 in the Oncology Day Ward, St Luke's. "For many patients, the cancer journey can be a long and difficult road. They often don't know where to start in terms of accessing support. Having representatives from Cois Nore come in to chat to our patients about their services will be of great benefit."
- St Luke's & Cois Nore (Press release 20th March 2018)
St. Luke's General Hospital Maternity Unit - Advice for Mothers following birth
Advice for Mothers following birth - This is a special time for you and your family. Getting used to life with your new baby can be challenging and exhausting. Your body is going through a lot of changes and this is a time to nurture both yourself and your baby. This booklet is designed to give you information and advice on caring for yourself in the weeks and months following birth.
St Luke's General Hospital Integrated Community Midwifery Service
The Maternity Department of St Luke's are delighted to announce the new Integrated Community Midwifery Service. This will mean that women who are attending SLGH Maternity Services will be provided with an expert service which offers an alternative choice for them in the type of care and birthing options that are currently available such as DOMINO and Early Transfer Home Services.
Read the Maternity Statement Of Purpose SLGH 2019
Maternity Patient Safety Statements
Read the full list of Maternity Patient Safety Statements
Child Safeguarding Statement
The safety, welfare and development of children and young people is a core objective and key priority for St Luke's General Hospital, Carlow-Kilkenny. Please see the St Luke's General Hospital Child Safeguarding Statement and the HSE (Corporate) Child Safeguarding Statement for further details.
HSE Ireland - YouTube
Check out the HSEIreland/YouTube link for information on a wide range of health and social service-related content, mostly from the HSE and some from related organisations, e.g. Dementia, Quit Smoking, Mental Health & Suicide Prevention, Under the Weather, etc., https://www.youtube.com/user/HSEIreland.
End PJ Paralysis Campaign
St Luke's General Hospital Carlow-Kilkenny Encourages Patients to Get Up and Get Dressed! - SLGH has launched its 'End PJ Paralysis' campaign to encourage people to get up and get dressed each day. Research has shown that most people feel better in their own clothes and, statistically, have shorter lengths of stay in hospital when they get up, get dressed and get moving as soon as possible. For full press release, click here. Photos below are of staff (in their PJs!) taken at the launch of the campaign!