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HSE publishes the Primary Care Eligibility & Reimbursement Service (PCERS) Strategic Plan 2019-2021

HSE Press Statement:Tuesday, 11th June 2019

The HSE recently published the Primary Care Eligibility & Reimbursement Service (PCERS) Strategic Plan 2019-2021 which aims to improve the PCERS service offering in line with the Sláintecare vision. Public access to all of the HSE’s centralised schemes such as the GMS (General Medical Services), Drugs Payment Scheme (DPS) and the Long Term Illness (LTI) scheme will be enhanced, and the centralisation of the Maternity & Infant Scheme and reimbursement for the Primary Childhood Immunisation (PCI) scheme within the PCERS is planned.

The number of people with eligibility under the various primary health schemes is approximately 3.6 million and the PCERS also has accountability for almost €2.738 billion (17% of 2019 national health budget), which positions the service to the forefront of healthcare delivery within the HSE.

In developing the plan, the HSE’s PCERS engaged with a wide range of customers and stakeholders and sought feedback via a major customer survey, with over 1,090 respondents, which provided valuable insights and key contributions to the development of the Strategy.

Speaking about the Strategic Plan, HSE Assistant National Director with the Primary Care Eligibility & Reimbursement Service, Anne Marie Hoey said: “To fulfil the overarching PCERS vision -  ‘to be an excellent and responsive public service’ - requires continuous innovative and adaptive ways of doing business with the varied range of customers and stakeholders that engage with our services.  These demands challenge all functions of the PCERS to provide ever-more effective and efficient approaches to serve our customers and stakeholders. This strategy drives our choices and enables us to prioritise our efforts.   I expect this plan will build lasting value for all who interact and indeed depend on us, as a health service provider of scale, within in the wider public sector.”

Acknowledging the preparation, planning, and analysis involved in bringing this plan to fruition, HSE National Director - National Services Division, Joe Ryan said: “With the determination and support of all colleagues within the PCERS, I am confident that the accomplishment of the 6 Strategic Goals and the implementation of the 26 High Level Strategic Actions outlined in the plan will position the Primary Care Eligibility & Reimbursement Service (PCERS) at the forefront of quality service delivery with the HSE”. 


The Primary Care Eligibility & Reimbursement Service (PCERS) Strategic Plan 2019-2021 can be downloaded here.

Last updated on: 11 / 06 / 2019