National Ambulance Service receives ISO Accreditation

Monday 4th July 2016

The National Emergency Operations Centre with the HSE’s National Ambulance Service (NAS) has today, Monday, 4th July, received ‘ISO 9001:2008 Accreditation’.  Presenting the award at a special ceremony at NAS headquarters in Tallaght this afternoon, Eoin Hamilton from Certification Europe congratulated everyone working in the service for their efforts which had led to their attaining this key internationally agreed standard for internal quality management.

Mr Tony O’Brien, Director General, HSE said “ Standards make an enormous and positive contribution to most aspects of our life and achieving ISO 9001 confirms that NEOC Tallaght and Ballyshannon have excellent quality management policies and systems in place. In addition to being customer focused, having a system approach to management and providing continual improvement and more, ISO 9001:2008 is a global acknowledgment of NEOC’s ability to meet quality requirements. This is a very significant milestone for our NEOC considering the control centres only became fully centralised over two sites in Sept 2015.”

ISO  9001: 2008 sets out the steps necessary to adopt a quality management system.  It is designed to help organisations ensure they meet the needs and expectations of both customers and other interested parties, based on internationally recognised quality management principles set out by the International Standards Organisation (ISO).     The Certification has been awarded to the National Emergency Operations Centre (NEOC), which are located in Tallaght and Ballyshannon.    

Mr Martin Dunne, Director of the National Ambulance Service said “Gaining the ISO 9001 is testimony to the effort and commitment of the NEOC Tallaght and Ballyshannon teams. The workload and commitment in achieving and maintaining this standard cannot be underestimated.  This builds upon our Medical Priority Dispatch System accreditation as a Centre of Excellence received in January 2015.  This standard has allowed the NEOC to bring together existing methods into a uniformed auditable system.  The standard allows NEOC to  have continuous improvement and planning awareness at the core of its operations.” Mr Damien McCallion, HSE National Director with responsibility for Emergency Management & National Ambulance Service added: “The establishment and future development of NEOC is  one of the key actions of our overall strategic plan for ambulance services in Ireland. This endorses that approach and demonstrates our commitment to delivering quality services to our users, and having our services certified to the ISO 9001:2008 standard is a great achievement for our NEOC, which could not have been achieved without the work of our staff at both NEOC locations.  ”   Eoin Hamilton, Business Development Executive, Certification Europe said, “It is great that the NEOC have achieved ISO 9001 certification. The team here, have shown great dedication in developing a Quality management system which competes with the global standard. This is an example of how standards can help some of our vital resources continually improve their operations and efficiencies so that they can focus on delivering the best possible service they can every time.”

Last updated on: 04 / 07 / 2016