Accountability in healthcare is a complex and multifaceted concept. It is important that there is accountability for good performance as well as poor performance. How else can we acknowledge what is done well and learn from it to drive further improvement?
To augment the sharing of learning from peers which has been facilitated through the series of hospital visits set out above, early in 2009, the NHO contacted hospitals identified as having high performing hygiene services based on their results in HIQA's reviews in 2007 and 2008.
Hospital Managers/CEOs and their hygiene service teams were asked to provide the NHO with examples of strategies which they use to drive high performance and continuous improvement.
These tips on "winning ways" were collated by the NHO and the main themes were identified. A document for circulation across all hospitals has been produced which presents these strategies with examples of implementation.
You can read or download this document below.