Q 1 - Why has the HSE introduced online payslips?
The development is part of an initiative to further modernise and improve payroll services. In addition to providing online convenience to view your payslip, the initiative is helping to achieve payroll savings and efficiencies. Users who are benefitting from this service are also helping the environment by reducing the organisation’s paper requirements.
The service allows staff and retirees to access their payslips and payslip history online at their convenience
Online payslips are now available in all payroll areas with the exception of the South East where they will come online in the near future.
Q 2 - How are staff and retirees accessing their payslips online?
Staff and retirees access their payslips online via a dedicated webpage. You can log on at your own convenience and view your payslip securely once you have registered. To register just click on your payroll area.
You will only be able to view your own payslip via a combination of your Personnel Number / User ID and a password.
Q 3 – If you opt to register online will you be able to print your payslip?
Yes once you are registered online you will be able to print your payslip. You will no longer receive a paper payslip issued from payroll.
Q 4 - Have the Revenue Commissioners and the Department of Social Protection indicated their acceptance of the online payslip replacing the paper payslip?
The Revenue Commissioners have accepted online payslips for a number of years and now also accept online P60s. The Department of Social Protection has itself benefitted from on-line payslips since 2009.
Q 5 – Will I be able to access a copy of my P60 online?
HSE staff and retirees can currently access P60s.
Q 6 – Where else in the public and semi-state sectors are online payslips available?
Current users of online payslips include the Department of Finance, Department of Social Protection and the Revenue Commissioners. Online payslips can be found in many other government departments, the Universities, Institutes of Technology plus the local authorities.
In the semi state sector online payslip users include Bus Eireann, Enterprise Ireland and IDA. Online payslips and end of year documents are also common place in the multinational sector.
Q 7 - Do all HSE staff and retirees need to register to receive their payslip online?
The HSE is encouraging all existing staff and retirees to voluntarily register to receive their payslip online. New people joining the organisation or those re-joining are registered automatically for online payslips.
Q 8 – Are my payslips securely stored online?
Your payslips are stored securely online in our payroll providers’ approved data centres. The data centres conform to global standards in network and physical security. Users should ensure that their password is strong, conforms to the HSE Password Standards Policy and is not written down anywhere accessible to others.
Q 9 – If I provide my personal email address how will it be used by the online payslips service?
If you provide a personal email address it will only be used by the service to communicate with you for registration and account maintenance purposes.
Q 10 – Are Travel and Subsistence payments available online?
Travel and Subsistence payments are available online in regions where they are paid via payroll. From pay date 20th February 2019 staff in the North West will be able to view your Travel & Subsistence Remittance online through their existing Online Payslip account. Those who are registered will no longer receive a hardcopy remittance.
Q 11 – Who can I contact if I am unable to access the registration or online payslip links onwww.hse.ie/onlinepayslips
If you are in the following payroll areas:
|North East - Cavan, Monaghan, Louth and Meath.
|South - Cork and Kerry.
|West - Galway, Mayo and Roscommon.
|East - Dublin, Wicklow and Kildare.
A dedicated support service has been set up to help you with technical issues relating to this new service. Should you encounter difficulties with accessing the registration or online payslip links on www.hse.ie/onlinepayslips, email the Online Payslip Support Department at HSEPay@Zellis.com, giving details of your issue and including your full name and User ID. Telephone support will be available on Tel: 01 247 4202 but priority will be given to the email support service.
If you are in the following payroll areas:
|Mid-West - Limerick, Clare and Tipperary North.
|North-West - Leitrim, Sligo and Donegal
|Midlands - Laois, Offaly, Longford, Westmeath.
You can email Midwest payroll at firstname.lastname@example.org. Telephone support will be available on 061 483312.
You can email Northwest payroll at email@example.com. Telephone support will be available on 071 9835213.
You can email Midlands payroll at firstname.lastname@example.org Telephone support will be available on 057 9357537.
Priority will be given to email queries
Q 12 – Who can I contact if I have a query regarding the information on my payslip?
If you are in the West: Galway, Mayo or Roscommon contact 091-775925. This dedicated Payroll Helpdesk telephone number is available from 9.00 a.m. to 5.00 p.m. (Mon to Fri).
If you are in the East: Dublin, Wicklow or Kildare contact 01-8817150. This dedicated Payroll Helpdesk telephone number is available from 9.00 a.m. to 1.00 p.m. (Mon, Tues, Wed and Fri) and on Thursday from 9.00 a.m. to 5.00 p.m. You can also email: email@example.com
If you are in the Northeast: Meath, Louth, Cavan or Monaghan contact 046-9251751. This dedicated Payroll Helpdesk telephone number is available from 9.00 a.m. to 5.00 p.m. (Mon to Fri).
If you are in the South: Cork or Kerry contact 021-4923659. This dedicated Payroll Helpdesk telephone number is available from 9.00 a.m. to 3.00 p.m. (Mon to Fri). You can also email: firstname.lastname@example.org
If you are in the Northwest: Leitrim, Sligo or Donegal contact 071 9835213
If you are in the Midwest: Limerick, Clare or Tipperary North contact 061 483312
If you are in the Midlands: Laois, Offaly, Longford or Westmeath contact 057 9357537