Building a Better Health Service

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Our Behaviours

Nine behaviours were identified that bring the values to life. These behaviours were informed by a comprehensive review of feedback from staff, patient and service user surveys, strategies and policies, direct engagements and complaints. This information provided insights into staff, patient and service users’ experiences of the health service. The nine behaviours have been designed in response to the common themes identified, and have been tested with staff and patients, all of whom agreed that living the behaviours would improve the experience of staff and service users.

Values in Action is based on nine behaviours that reflect our values of care, compassion, trust and learning combined with a grassroots approach to spreading change. This approach is similar to the ‘Hello my name is…’ campaign founded by Dr. Kate Granger. 

We have developed 9 key behaviours that reflect the 3 dimensions in our working lives - 

the personal dimension
the colleague dimension and 
the patient and service user  dimension.  

They are a guide for us all on how to be the best version of ourselves – as individuals, with our colleagues and with our patients.   Through Values in Action we can create a better working environment for our staff and deliver better experiences to our patients and service users. 

Watch our Behaviours Video