Module 2 - Core Consultation Skills
This workshop builds on the “Making Connections” workshop and introduces participants to the Calgary-Cambridge Guide, a five-stage consultation model, which is very patient centred. This model is practical and incorporates the physical, psychological and social aspects of the consultation.
Leaflet
Core Consultation Skills (PDF, 1.53 MB, 2 pages)
Patient stories videos
Initiating the consultation (video)
Providing information and planning (video)
Closing the consultation (video)
Skills cards
Providing information and planning
Calgary-Cambridge Guide (PDF, 625 KB, 2 pages)
Case studies
Initiating the consultation (healthcarecoms.hseland.ie)
Gathering information (healthcarecoms.hseland.ie)
Providing information and planning (healthcarecoms.hseland.ie)
Closing the consultation (healthcarecoms.hseland.ie)
Providing structure (healthcarecoms.hseland.ie)
Videos
Initiating the consultation
Establish initial rapport (video)
Identify the reasons for the conversation (video)
Gathering information
Explore the person’s problems (video)
Understand the person’s perspective (video)
Providing information and planning
Provide the right amount and type of information (video)
Aid recall and understanding (video)
Incorporate the person's perspective (video)
Shared decision making and planning (video)
Closing the consultation
Ensure appropriate point of closure (video)
Providing structure
Animation
The Calgary Cambridge Guide (video)
Poster
Calgary-Cambridge Guide Skills - Poster
Illustrations
Gathering Information (PDF, 1.7 MB, 1 page)
Core Communication Skills Graphic Novel (PDF, size 2.6 MB, 20 pages)