Module 2 Core Consultation Skills
This workshop builds on the “Making Connections” workshop and introduces participants to the Calgary-Cambridge Guide, a five-stage consultation model, which is very patient centred. This model is practical and incorporates the physical, psychological and social aspects of the consultation.
Leaflet
Core Consultation Skills (PDF, 1.53 MB, 2 pages)
Patient stories videos
Initiating the consultation (Brightcove.com)
Gathering information (Brightcove.com)
Providing information and planning (Brightcove.com)
Closing the consultation (Brightcove.com)
Skills cards
Providing information and planning
Calgary-Cambridge Guide (PDF, 625 KB, 2 pages)
Case studies
Initiating the consultation (healthcarecoms.hseland.ie)
Gathering information (healthcarecoms.hseland.ie)
Providing information and planning (healthcarecoms.hseland.ie)
Closing the consultation (healthcarecoms.hseland.ie)
Providing structure (healthcarecoms.hseland.ie)
Videos
Initiating the consultation
Establishing initial rapport (Brightcove.net)
Identifying the reasons for the consultation (Brightcove.net)
Gathering information
Explore the patient’s problems (Brightcove.net)
Understanding the patient’s perspective (Brightcove.net)
Providing information and planning
Providing the correct amount and type of information (Brightcove.net)
Aiding patient recall and understanding (Brightcove.net)
Incorporating the patients perspective (Brightcove.net)
Shared decision making and planning (Brightcove.net)
Closing the consultation
Forward Planning (Brightcove.net)
Ensuring appropriate point of closure (Brightcove.net)
Providing structure
Attending to flow (Brightcove.net)
Animation
The Calgary Cambridge Guide (Brightcove.net)
Poster
Calgary-Cambridge Guide Skills - Poster
Illustrations
Gathering Information (PDF, 1.7 MB, 1 page)
Core Communication Skills Graphic Novel (PDF, size 3.8 MB, 20 pages)