Telephone consultations

Many healthcare staff are now carrying out consultations on the telephone. This is often a type of consultation that staff have not encountered prior to COVID19 and needs the use of particular communication skills to ensure safe and efficient calls that address the needs of patients and their relatives. Applying the core skills of the Calgary-Cambridge Guide to telephone calls provides a structured and patient-centred approach.

Skills cards

Telephone consultations skills card

Online Module

Telephone consultations module