About the Quality Assurance and Verification Division

Who we are

The Quality Assurance and Verification Division was established in 2015 to monitor and report on the quality and safety of health and social care services, by building on capacity of the organistation to respond to and learn from service user and service provider feedback, as well as risk and safety incident management. 

Strategic Priorities

The core strategic priorities for the Quality Assurance and Verification Division are as follows:

QAV Strategic Priorities

The aim of these priorities is to ensure that we as an organisation embrace the core health service values of Care, Compassion, Trust and Learning 

Role and function

The Division promotes, assures and encourages high quality and safety standards at all times, as well as carrying out interventions and improvements when deemed necessary.  The following list of functions form part of the Quality Assurance and Verification Division:

  • Risk Management 
  • Incident Management
  • Healthcare Audit
  • Protected Disclosures
  • Appeals Service
  • Complaints and Governance Learning Team
  • MERU (Medical Exposure Radiation Unit)

How to contact us

Mr. Patrick Lynch,
National Director,
Quality Assurance and Verification Division
HSE, Room 1.21, Dr. Steevens, Dublin 8, D08 W2A8

Mr. Gavin Maguire,
Assistant National Director - Head of Operations,
Quality Assurance and Verification Division
HSE, Room 1.49, Dr. Steevens, Dublin 8, D08 W2A8

Deirdre Warren, Shane Power
Quality Assurance and Verification Division,
HSE, Room 1.24, Dr. Steevens, Dublin 8, D08 W2A8

Tel: +353(0)1 6352619

Email: national.qav@hse.ie

 

Freedom of Information

The Freedom of Information Act 2014 gives each individual legal rights to access both personal and non- personal (corporate) records, to have personal records amended or deleted where the information is incorrect or misleading and the right to seek reasons for decisions that affect him/her.

Find out more about making a request under the Freedom of Information Act 2014.

Irish Ergonomics Society Annual Conference 2018   - Call for papers

This year the Irish Ergonomics Society has the pleasure of holding its annual conference in conjunction
with the Safety in Health Systems Group. The conference will be of interest to those interested in
human factors challenges and emerging approaches in healthcare. The event will also retain diverse
ergonomics presentations from across the discipline during the afternoon session. The conference will
include presentations from ergonomics and human factors professionals, distinguished invited keynote
speakers, and health care professionals with an interest in applying human factors methods.   

The call for presentations is now open.

Presentations are invited under two streams:

Morning session: Human Factors in Healthcare systems
For the morning session, presentations are invited on basic and applied research addressing human
factors/ergonomics issues in healthcare or presenting novel and emerging approaches to understanding
the complexity of the health system.   

Afternoon session: Human Factors and Ergonomics outside healthcare
For the afternoon session, presentations are invited on basic and applied research addressing diverse
ergonomics challenges. Industry case studies from practitioners are also encouraged.  

For full details see, Irish Ergonomics Society Annual Conference 2018