Complaints Officers: Galway

In line with the HSE Your Service Your Say Policy Community Healthcare Organisation West welcome all feedback, including complaints.

Complaints, compliments and feedback can be emailed to yoursay@hse.ie or Servicefeedback.CHO2@hse.ie, this feedback may be referred for further action by a Complaint Officer if required under the procedures.

Listed below are officers delegated with authority to act on complaints. While this list is updated bi-annually appointments may be subject to change according to operational requirements and therefore current information for contact is available on request from Servicefeedback.CHO2@hse.ie.

Service Users are also entitled to refer a complaint directly to the Office of the Ombudsman.

The Ombudsman is fair, independent, and free to use. The best way to contact the Ombudsman is by:

Clicking on the ‘Make a Complaint’ link at www.ombudsman.ie

Writing to: Office of the Ombudsman, 6 Earlsfort Terrace, Dublin 2, D02 W773
Calling the Ombudsman on 01 639 5600 if you have any queries

This list is up to date as of the 19th April 2024, and will be next reviewed/updated on the 1st November 2024.

Complaints Officers in Community Healthcare West Galway

**Primary Care Complaints Officers**
Name	Title	Address	Phone	Email
Dr Gillian Chambers	Acting Principal Medical Officer	County Clinic, Castlebar, Co. Mayo	094 9042023	gillian.chambers@hse.ie
Sean Cloonan	Superintendent Registrar Births, Deaths & Marriages	25 Newcastle Road, Galway H91 RW28	091 546145	sean.cloonan@hse.ie
Catherine Flynn	ECC Network Manager, Network5	25 Newcastle Road, Galway H92 RW38	086 8202279	catherine.flynn@hse.ie
Olwyn Hanley	Physio Manager	Shantalla Health Centre, 25 Newcastle Road, Galway, H91 RW28	091 546021	Olwyn.Hanley@hse.ie
Joe O’Connor	Principal Dental Surgeon	Shantalla Health Centre, 25 Newcastle Road, Galway, H91 RW28	091 546028/546429	joseph.oconnor@hse.ie
David Waterson	Regional Podiatry Manager	Unit 3, Merlin Park University Hospital, Galway	091 731480	david.watterson@hse.ie
Clare Gormley	Principal Psychologist	Merlin Park University Hospital, Galway	091 775657	clare.gormley@hse.ie
Richard Broderick	Primary Care Administrator	Merlin Park University Hospital, Galway	091 775673	richard.broderick@hse.ie
Siobhan Woods	Primary Care Development Officer	Health Centre, Ballinasloe, Co. Galway	090 9646200	siobhan.woods@hse.ie
Mary O'Halloran	General Manager, Galway	25 Newcastle Road, Galway H91 RW28	091 546356	mary.ohalloran6@hse.ie
Thelma Birrane	Traveller Health Co-ordinator	Pontoon House, Sacred Heart Hospital, Pontoon Road, Castlebar, Co. Mayo, F23 XV39	094 9049223	thelma.birrane@hse.ie
Siobhan Donoghue	Principal Social Worker	Galway City Ambulatory Hub Unit 7, Racecourse Business Park Ballybrit, Galway, H91 NP73	087 1800305	siobhan.donoghue1@hse.ie
Declan Costello	Public Analyst Laboratory Manager	Public Analyst's Laboratory, Seamus Quirke Road, University College Hospital Galway	091 581122	declan.costello@hse.ie
Alma Collins	Speech & Language Therapy Manager	Shantalla Health Centre, Shantalla, Galway	091 546023	Alma.Collins@hse.ie
Helen Martin	Director of Public Health Nursing	PHN Dept. 25 Newcastle Road, Galway	091 546338	Helen.Martin@hse.ie
Helen LaBranche	ECC Network 8 Manager	Ballinasloe Health Centre, Brackernagh, Ballinasloe, Co.Galway, H53 R658	09096 46200	Helen.Labranche@hse.ie
Ciara Heverin	Acting Nutrition & Dietitian Manager	Community Nutrition & Dietetic Service, Unit 7, Racecourse Business Park, Ballybrit, H91 NP73	086 4127417/091482112	Ciara.Heverin@hse.ie
Marie Mulkerrin	ECC Network 6 Manager	Unit 7 Racecourse Business Park, Ballybrit Galway, H91NP73	087 0544761	MarieB.Gallagher@hse.ie
Trish Stephens	ECC Network 4 Manager	St Francis PCC, Upper Newcastle road, Galway, H91 K6C1	091 861100	Trish.Stephens@hse.ie
Anne Kennedy	ECC Network 7 Manager	Tuam PCCC, Sean Purcell Road, Tuam, Co.Galway, H54 DT61	093 37873	Anne.Kennedy10@hse.ie
Denise Dunne Mary Heaney	Operational Lead, Integrated Care Chronic Disease Senior Executive Officer (Office of the General Manager, Galway)	Galway City Ambulatory Hub, Unit 7, Racecourse Business Park, Ballybrit, Galway, H91 NP73 25 Newcastle Road, Galway	091 482100/101 091 546379/0876657574	Denise.Dunne5@hse.ie Mary.Heaney@hse.ie

Health & Wellbeing Division Complaints Officers

Laurence Gaughan		Project Manager, Health & Wellbeing	Community Healthcare West, St. Mary's Headquarters, Castlebar, Co. Mayo, F23 HP58	094 9042509	laurence.gaughan@hse.ie
Caroline Folan		Health Promotion & Improvement	2nd Floor, Block A, Merlin Park Hospital, Galway, H91 N973	091 737262	caroline.folan@hse.ie

Mental Health Services Complaints Officers

John Canny	CAMHS Business Manager	2-3 Sherwood House, Sherwood Avenue, Galway	087 6825952	CAMHSBusiness.ManagerCHW@hse.ie
Eamon Hannan	Business Manager	Government Buildings, Convent Road, Roscommon	090 9624207	eamon.hannan@hse.ie
Michelle Spellman	Business Manager	Galway Roscommon Mental Health Services, Community Healthcare West, Administration Building, Block B, Merlin Park, Galway, H91 N973.	087 7178658	michelle.spellman@hse.ie

Disability Services Complaints Officers

Mary O Donnell	Disability Day Services Manager	25 Newcastle Rd, Galway	091 546161	maryodonnell5@hse.ie
Teesh Walsh, CDNM	Children’s Disability Network Manager	St. Brendan’s Campus, Lake Road, Loughrea, Co.Galway	091 872701	Teesh.Walsh@hse.ie cdnt8.chw@hse.ie
Ursula Collis, DSM Galway	Disability Services Manager	Internal Audit Building, Merlin Park Hospital, Galway	(091) 775290	Ursula.Collis@hse.ie
Jeannie Gannon, CDNM	Children’s Disability Network Manager	An tSean Cheibh, Spideal, Contae na Gaillimh	091 896040	Jeannie.Gannon@hse.ie cdnt4.chw@hse.ie
Noel Burke, CDNM	Children’s Disability Network Manager	The Grove, Vicar Street, Tuam, Co. Galway	093 44000	Noel.Burke4@hse.ie cdnt7.chw@hse.ie

Older Persons Services Complaints Officers

Mary Joyse	Person in Charge	Merlin Park CNU, Merlin Park, Galway	091 775568	mary.joyse@hse.ie
Geraldine Devine	Person in Charge	Ballinasloe CNU, Creagh, Ballinasloe, Co. Galway	09096 30109	geraldine.devine@hse.ie
Fiona Fahy	Person in Charge	Ballinasloe CNU, Creagh, Ballinasloe, Co. Galway	09096 30109	fiona.fahy@hse.ie
Sandhya Joy	Person in Charge	St. Anne's CNU, Clifden, Co. Galway	091 21189	sandhya.joy@hse.ie
Theresa Powell	Person in Charge	Aras Ronan, Kilronan, Inismor, Aran Islands, Co. Galway	099 61046	theresa.powell@hse.ie
Caroline Fahy	Person in Charge	Aras Mhuire CNU, Tuam, Co. Galway	093 24655	Caroline.Fahy3@hse.ie
Sini Varghese	Person in Charge	Clifden District Hospital, Clifden, Co. Galway	095 21301	siny.varghese@hse.ie
Cepta Smyth	Homecare Support Manager	Community Healthcare West, 25 Newcastle Road, Galway	091 546062	cepta.smyth@hse.ie
Bernadette Ni Shuilleabhain	Director of Nursing	Aras Mhic Dara CNU, Carraroe, Co Galway	091 595204	bernadette.nishuilleabhain@hse.ie
Jarlath Keady	ICPOP Lead East Galway/Roscommon	Old Health Centre, Vicar St., Tuam	087 184 2944	david.keady@hse.ie
James Geoghegan	ICPOP Lead Galway East City & County	Unit 7, Racecourse Business Pk., Ballybrit Industrial Est, Galway. H91 NP73	087 456 5276	james.geoghegan@hse.ie
Fiona McCleane	ICPOP Lead Galway West City & County	Crospon Bldg Unit 7, IDA Business Pk., Dangan, Galway. H91 P2DK	086 174 0433	Fiona.McCleane@hse.ie