Your Service, Your Say: Management of Service User Feedback - Guidance

EU Digital COVID Certificate

Please note that emails relating to the EU Digital COVID Certificate need to be directed to the Department of Health via phone on 1800 807 008 or managed through the DoH self-service portal

Further information on the EU Digital COVID Certificate is available from www.gov.ie

Unfortunately, yoursay@hse.ie is not in a position to respond to these queries as the HSE does not manage this process.

Due to coronavirus (COVID 19), there may be a delay in responding to you. We will do our best to get back to you as soon as possible.

On 14th May, there was a cyber attack on our IT systems, This caused some disruption to our email services. If you have not received a reply to your email from before this date, please resend your email.

COVID-19 (coronavirus) test
Contact us if you are waiting more than 3 days for your COVID-19 test result. 
You can call the COVID-19 helpline 1850 24 1850 (lo call) - Monday to Friday 8am to 8pm, and 9am to 5pm Saturday and Sunday.

Service User


Staff Member

Complaints Officer

Review Officer

Complaints Manager