Your Service, Your Say: Management of Service User Feedback - Guidance

Due to the impact of COVID-19/coronavirus on HSE resources you may experience a delay from the service in responding to your correspondence. Every effort will be made to respond to you within the timeframes outlined in HSE policy. Your patience is appreciated at this time.

If you are waiting longer than 3 days for your COVID-19 test result please contact the HSE’s search service. You will be contacted within 24 to 48 hours.

Please choose one of the following options:
- Online – fill in the form at
- Freephone HSELive 1850 24 1850 - Monday to Friday 8am to 8pm, Saturday and Sunday 10am to 5pm.
- Call your GP who can submit a query on your behalf

Service User

Staff Member

Complaints Officer

Review Officer

Complaints Manager