Waiting List Improvements

We are transforming the patient experience through strategic reforms and innovative approaches to scheduled care. Our commitment is to ensure timely and efficient healthcare services for all patients awaiting treatment.

Central Referrals Office (CRO)

Streamlining care with CRO

The Central Referrals Office (CRO) is a key component in our mission to streamline patient care. By centralising all referrals, including those from GPs, consultants, and specialist clinics, the CRO ensures that each patient's needs are assessed, prioritised, and addressed promptly.

Centralisation of referral receipt, which is the first step in the CRO process, has been mandated in all hospitals for all specialities since the 2024 Waiting List Action Plan. Centralised pooling of waiting lists is the next crucial step in ensuring patients have timely access to care.

Central Referrals National Guidance Document (PDF, size 3.1 MB, 50 pages)

Central Referrals Office National Guidance Document (PDF, size 4 MB, 78 pages)

Contact Details

For more information please email Access.programme@hse.ie