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We use a process called Task Performance Indicator (TPI) to test the usability of our website. This helps us to see if our site is helping people to complete their tasks effectively.
‘Births, deaths and marriages’ is one of the most visited sections of our website. But it’s also one of the top drivers of queries to the HSELive support team.
We’re making significant strides in the right direction and already seeing great results, but there’s a lot left to do.
We have a responsibility to ensure our online experiences are accessible to all.
A new online child health and pregnancy resource to meet the needs of parents and parents-to-be.
The HSE has just carried out a Top Tasks survey, asking people to rank what was most important to them in dealing with health.
Redeveloping the medical cards and GP visit cards online information.